Verifying your identity

Your Amazon Pay Payment Account is used to receive funds processed through Amazon Pay and disburse them to you. For regulatory reasons, we need to verify the identity of your business and ownership of your bank account before you can use our service. This page explains the merchant identity verification process and the documents you need to provide to create and verify your Amazon Payments merchant account.

Document submission

Before submitting documentation, you must sign in to Seller Central and complete the registration process:

Document requirements

Amazon needs to verify the identity of the legal representative or beneficial owner registering the account.

Note: For security reasons, we can only accept documents uploaded through Seller Central.

The person registering the account, also known as primary contact person, needs to provide two documents:

Identity document

A government-issued photo identity document used to confirm your identity, such as a passport or national ID. If your residential address isn't on the document provided, you need an additional document as proof of address for address verification:

Utility bill (dated within 60 days).
Phone bill (dated within 60 days).

We accept passport, passport card, national identity card, driving license, enhanced driving license, citizenship card, permanent residency card, or military identification card.

Your identity document must:

Be a government-issued photo identity document recognized and issued by the country where you're a citizen or resident.
Show your first and last name. The name must match the name entered under primary contact person information.
Include your date of birth. The date entered must be an exact match.
Show the unique ID number. The number entered must be an exact match.
Have an expiry date (if applicable). The number entered must be an exact match.
Have the bearer's signature (if applicable).
Provide both sides of the ID if there's vital information on the back (signature, date of expiry, date of birth, or barcodes).
Be a color copy.

Note: ID holder must be 18 years or above. If your document doesn't have an expiration date, you can enter a dummy date of three months from the date of registration.

Proof of address document

We accept bank statement (including current account, savings account, or credit card statements).

Your proof of address document must:

Be issued within the last 180 days and show the issuing date, due date, or transaction dates.
Have the financial institution details showing at least one of the following: bank name, bank stamp, bank signature, or bank logo.
Have the name and address of the account holder.

Business identity document

The business identity document required depends on your business type:

For LLC, C-Corp, S-Corp, provide one of the following:
- Certified articles of incorporation.
- Government-issued business license.
- A partnership agreement.
- Trust instrument.
- EIN.
For sole proprietors, provide one of the following:
- Government ID (such as a passport or driver's license).
- Government-issued business license.
- Schedule C Tax Form.

If you use a Registered Agent, provide a document that matches the business address in your Amazon Payments merchant account. Utility bills and government issued documents (for example, tax documents) can also be submitted if additional verification is required.

Note: If the business address in Seller Central is incorrect, you can update it by going to Settings > Account Info > Business Address. You'll find the current address and a link to "Add a new address".

Authorized business representative documents

The authorized business representative document required depends on your business type. To confirm you're an authorized representative of the business submit one or more of the following:

Letter of Authorization

Must meet these requirements:

Be on the business's letterhead.
Be addressed to Amazon Payments, Inc. at 1800 9th Avenue Seattle, WA 98109.
Identify the Amazon Pay registration point of contact's full name as being authorized to open an Amazon Payments merchant account on behalf of the business.
Contain the authorizing person's: Printed full name, signature, business title, government ID number (driver's license or passport), government ID document type name, business phone number.

Note: The authorizing person must be someone authorized to incur liability for the business (owner, officer, partner, or member).

Document quality requirements

Upload valid, clearly visible documents. Wrong or incomplete information can delay verification and block your ability to receive payments or conduct transactions. To ensure your documents aren't rejected, make sure that they meet the following requirements:

Be valid (not expired, revoked, inactive or closed).
Be high resolution and unobstructed (clear, readable, visible and in focus).
Be complete and not cut off from any sides (not angled or cropped).
Be a scanned image or photo of the original document taken from your mobile device's camera.
Display the full document (front and back, if applicable).
Be authentic and unaltered.
Not be password-protected.
Be in English.
Be less than 10MB in size.
Be in one of these formats: *.png, *.tiff, *.tif, *.jpg, *.jpeg, and *.pdf.
Not include special characters in the file name (examples: $, &, or #).

What to expect after you upload your documents

Note: Don't re-submit documents or appeal while Amazon is reviewing your information.

We might ask for additional documentation after registration. Check your email and Seller Central Performance Notifications regularly and respond promptly.

If we're unable to verify the information you provided and request that you resubmit your documents, you'll have 30 days to complete this request. If we don't receive your documents within this timeframe, your merchant onboarding process will be closed and we won't be able to activate your Amazon Payments merchant account. If verification fails, Amazon Pay won't disburse funds held for a pre-determined period.

For more information, see Tips to upload documents and get verified.

If you need help or have any questions or issues related to registration and verification/document upload, contact Amazon Pay merchant support.

Menu

Support