Customer help > Managing your orders and transactions

Note
If you have any questions or concerns about an order you made on the Amazon website, contact Amazon customer support.

Filing complaints

If you have a question or complaint about your Amazon Payments account, contact us at this address or phone number:

Amazon Payments, Inc.
PO Box 81226
Seattle, WA 98108
Phone: 866-216-1075

Do not send payments or return items to this address.

Amazon Payments, Inc. is licensed and regulated in a number of jurisdictions. To file a complaint with your state agency, use the contact information below.

For more information about Amazon Payments, Inc. and its money transmission licenses, see our Money Transmitter License page.

Alabama customers

Online:
https://asc.alabama.gov/for-industry/enforcement/complaint-procedure/

Hotline:
1-800-222-1253

Telephone Number:
334-242-2984

U.S. Mail:
ALABAMA SECURITIES COMMISSION
ENFORCEMENT DIVISION
P.O. Box 304700
MONTGOMERY, AL. 36130-4700

Alaska customers

For Alaska Residents Only:

If Amazon Payment, Inc. hasn't resolved your issue at 866-216-1075, you can submit formal complaints with the State of Alaska, Division of Banking & Securities.

To file a complaint:

Download the complaint form from the Alaska Division of Banking & Securities on https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Complete the form and gather any supporting documents
Submit your complaint to:

Division of Banking & Securities
550 W. 7th Avenue, Suite 1850
Anchorage, Alaska 99501

If you are an Alaska resident with questions regarding formal complaints, contact the Division:

Email: dbs.licensing@alaska.gov
Phone: (907) 465-2521

Arizona customers

Online:
https://difi.az.gov/complaint

Hotline:
1-602-364-3100

Telephone Number:
602-771-2800

In Person or U.S. Mail:
Financial Services Consumer Service Section
Arizona Department of Financial Institutions
100 N 15th Ave, STE 261
Suite 310
Phoenix, AZ 85007-2630

Arkansas customers

Online:
https://securities.arkansas.gov/file-a-complaint-2/

Hotline:
1-800-981-4429

Telephone Number:
501-324-9260

In Person or U.S. Mail:
Arkansas Securities Department
1 Commerce Way, Suite 402
Little Rock, AR 72202

California customers

Online:
https://dfpi.ca.gov/submit-a-complaint/

Hotline:
1-866-275-2677

Telephone Number:
866-275-2677

In Person or U.S. Mail:
Department of Financial Protection and Innovation
Attn: Consumer Services Office
2101 Arena Blvd.
Sacramento, CA 95834

California Customer Notice:

You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Amazon Payments, Inc. does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you.

If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money.

If you want a refund, you must mail or deliver your written request to Amazon Payments, Inc. at P.O. Box 81226, Seattle, WA 98108. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney’s fees pursuant to Section 2102 of the California Financial Code.

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at Ask.DFPI@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834

Colorado customers

Online:
https://banking.colorado.gov/consumers/file-a-complaint

In Person or U.S. Mail:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202

Colorado Customer Notice

https://drive.google.com/file/d/1JvjFKSxYmKZEBTzba9zppEKkV5Bc3BOU/view

If you have a question or problem with your transaction or the money you sent, you must contact the money transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you're a Colorado resident and have a complaint about the money transmitter, the company that sent your money, ALL complaints must be submitted in writing:

Fill out the Complaint Form provided on the Colorado Division of Banking’s website.
Return the complaint form with supporting documentation mail or email:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202

Email: DORA_BankingWebsite@state.co.us
Website: https://banking.colorado.gov/industry/money-transmitters

Connecticut customers

Online:
https://portal.ct.gov/DOB/Consumer/Consumer-Complaints/Money-Transmitter

Hotline:
1-800-831-7225

Telephone Number:
860-240-8170

In Person or U.S. Mail:
Connecticut Department of Banking
Government Relations and Consumer Affairs
260 Constitution Plaza
Hartford, CT 06103-1800

Delaware customers

Online:
https://banking.delaware.gov/consumer-complaints/

Telephone Number:
302-739-4235 or 302-577-6722

In Person or U.S. Mail:
Officer of the State Bank Commissioner
Attn: Complaint Department
1110 Forrest Avenue
Dover, DE 19904

District of Columbia customers

Online:
http://disb.dc.gov/service/file-complaint-or-report-fraud

Telephone Number:
202-727-8000

In Person or U.S. Mail:
Department of Insurance, Securities and Banking
1050 First St. NE
Suite 801
Washington, DC 20002

Florida customers

Online:
https://flofr.gov/sitePages/fileacomplaint.htm

Telephone Number:
850-410-9805

In Person or U.S. Mail:
Florida Office of Financial Regulation
Division of Finance
Consumer Assistance Group
200 E. Gaines Street
Tallahassee, FL 32399-0381

Florida Customer Notice

Florida customers with questions about compliance with the Florida Money Transmitters Code contact the Florida Office of Financial Regulation at:

200 East Gaines Street
Tallahassee, Florida 32399
850-487-9687

Georgia customers

Online:
https://dbf.georgia.gov/consumer-resources

Telephone Number:
770-986-1633

In Person or U.S. Mail:
Department of Banking and Finance
2990 Brandywine Rd
Suite 200
Atlanta, GA 30341-5565

Hawaii customers

Online:
http://cca.hawaii.gov/dfi/file-a-complaint/

Telephone Number:
808-586-2820

In Person or U.S. Mail:
Division of Financial Institutions
Department of Commerce and Consumer Affairs
335 Merchant St
Room 221
Honolulu, HI 96813

Idaho customers

Online:
https://www.finance.idaho.gov/complaint-guidance/

Hotline:
1-888-346-3378

Telephone Number:
208-332-8000

U.S. Mail:
Idaho Department of Finance
PO Box 83720
Boise, ID 83720-0031

Express Mail:
11341 West Chinden Blvd.
Building 4, Floor 3
Boise, ID 83714

Illinois customers

Online:
https://idfpr.illinois.gov/admin/dfi/dficomplaint.html

Telephone Number:
888-473-4858

In Person or U.S. Mail:
Department of Financial and Professional Regulation
Administration - Consumer Complaints
555 West Monroe Street, 5th Floor
Chicago, IL 60661

Illinois Customer Notice

Illinois customers with questions about compliance with the Illinois Transmitter of Money Act can contact the Illinois Department of Financial Institutions Consumer Credit Section at (888) 298 8089.

Indiana customers

Online:
https://www.in.gov/dfi/file-a-complaint/where-do-i-file-my-complaint/

Hotline:
1-800-382-4880

Telephone Number:
317-232-3955

In Person or U.S. Mail:
Department of Financial Institutions
30 South Meridian St.
Suite 200
Indianapolis, IN 46204

Iowa customers

Online:
https://idob.iowa.gov/how-do-i-file-complaint

Telephone Number:
515-281-4014

In Person or U.S. Mail:
Iowa Division of Banking
200 East Grand Ave
Suite 300
Des Moines, IA 50309-1827

Kansas customers

Online:
https://www.osbckansas.org/consumers/file-a-complaint/

Telephone Number:
785-380-3939

In Person or U.S. Mail:
Office of the State Bank Commissioner
Attn: Complaints
700 SW Jackson
Suite 300
Topeka, KS 66603

Kentucky customers

Online:
https://kfi.ky.gov/newstatic_Info.aspx?static_ID=347

Hotline:
1-800 223-2579

Telephone Number:
502 573-3390

In Person or U.S. Mail:
Kentucky Department of Financial Institutions
Attention: Complaint Submission
500 Mero Street, 2SW19
Frankfort, KY 40601

Louisiana customers

Online:
https://ofi.la.gov/complaints/

Hotline:
1-888-525-9414

Telephone Number:
225-925-4660

U.S. Mail:
Office of Financial Institutions
8660 United Plaza Boulevard, 2nd Floor
Baton Rouge, LA 70809-7024

Maine customers

Online:
http://www.maine.gov/pfr/consumercredit/complaint.htm

Hotline:
1-800-332-8529

Telephone Number:
207-624-8527

U.S. Mail:
Department of Professional & Financial Regulation
Bureau of Consumer Credit Protection
35 State House Station
Augusta, Maine 04333

Maryland customers

Online:
http://www.dllr.state.md.us/finance/consumers/comphow.shtml

U.S. Mail:
The Maryland Office of Financial Regulation
100 S. Charles Street, Tower 1, Suite 5300
Baltimore, MD 21201

License Validation: https://www.nmlsconsumeraccess.org/

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Amazon Payments, Inc., NMLS No. 945504 at 1100 N. Eutaw Street, Suite 611, Baltimore, Maryland 21201 or at 410-230-6077

Massachusetts customers

Online:
http://www.mass.gov/ocabr/government/oca-agencies/dob-lp/file-a-complaint.html

Telephone Number:
800-495-2265 ext. 501 within Massachusetts
617-956-1500 ext. 501 outside Massachusetts

In Person or U.S. Mail:
Consumer Assistance Unit
Massachusetts Division of Banks
One Federal Street,
Suite 710,
Boston, MA 02110-2012.

Michigan customers

Online:
https://difs.state.mi.us/Complaints/

Hotline:
1-877-999-6442

Telephone Number:
517-284-8800

U.S. Mail:
Department of Insurance and Financial Services
PO Box 30220
Lansing, MI 48909-7720

Minnesota customers

Online:
https://mn.gov/commerce/consumer/file-a-complaint/

Telephone Number:
651-539-1600

Hotline:
1-800-657-3602

In Person or U.S. Mail:
Minnesota Department of Commerce
85 7th Place East, Suite 280
St. Paul, MN 55101

Mississippi customers

Online:
https://dbcf.ms.gov/complaint-form/

Telephone Number:
601-321-6901

U.S. Mail:
Department of Banking and Consumer Finance
PO Box 12129
Jackson, MS 39236-2129

Missouri customers

Online:
http://finance.mo.gov/consumers/consumer_complaint.php

Telephone Number:
573-751-3242

U.S. Mail:
Missouri Division of Finance
Truman State Office Building
Room 630
Jefferson City, MO 65102-0716

Montana customers

Online:
https://banking.mt.gov/_docs/Complaint_Form.pdf

Telephone Number:
406-841-2920

In Person or U.S. Mail:
State of Montana – Department of Administration
Division of Banking and Financial Institutions
301 South Park
Suite 316
Helena, MT 59620-0546

PO Box 200546
Helena, MT59620-0546

Nebraska customers

Online:
http://www.ndbf.ne.gov/consumers/complaint.shtml

Hotline:
1-877-471-3445

Telephone Number:
402-471-2171

U.S. Mail:
Nebraska Department of Banking & Finance
Financial Institutions – Complaints
P.O. Box 95006
Lincoln, NE 68509-5006

Nevada customers

Online:
http://fid.nv.gov/Resources/Resources/

Hotline:
866-858-8951

Telephone Number:
702-486-4120

In Person or U.S. Mail:
State of Nevada – Department of Business and Industry
Financial Institutions
3300 W Sahara Avenue Suite 250
Las Vegas, NV 89102

New Hampshire customers

Online:
http://www.nh.gov/banking/consumer-assistance/complaint.htm

Telephone Number:
603-271-3561

In Person or U.S. Mail:
State of New Hampshire Banking Department
53 Regional Dr
Suite 200
Concord, NH 03301

New Jersey customers

Online:
http://www.state.nj.us/dobi/consumer.htm

Hotline:
1-800-446-7467

Telephone Number:
609-292-7272

U.S. Mail:
New Jersey Department Of Banking and Insurance
PO Box 471
Trenton, NJ 08625-0471

New Mexico customers

Online:
https://www.rld.nm.gov/financial-institutions/file-a-complaint/

Telephone Number:
505-476-4885

In Person or U.S. Mail:
New Mexico Regulation and Licensing Department
Financial Institutions Division
2550 Cerrillos Rd
Santa Fe, NM 87505

New York customers

Online:
https://www.dfs.ny.gov/complaint

Hotline:
1-800-342-3736

Telephone Number:
212-480-6400

In Person or U.S. Mail:
NYS Department of Financial Services
Consumers Assistance Unit One Commerce Plaza
Albany, NY 12257

North Carolina customers

Online:
https://nccob.nc.gov/consumer-information/consumer-inquiries-and-complaint-information

Telephone Number:
919-733-3016

In Person:
Commissioner of Banks
316 W. Edenton St.
Raleigh, NC 27603

U.S. Mail:
4309 Mail Service Center
Raleigh, NC 27699-4309

North Dakota customers

Online:
https://www.nd.gov/dfi/file-complaint

Telephone Number:
701-328-9933

In Person or U.S. Mail:
North Dakota Department of Financial Institutions
1200 Memorial Highway
Bismark, ND 58504

Ohio customers

Online:
https://com.ohio.gov/request-and-file/file-a-complaint

Hotline:
1-866-278-0003

In Person or U.S. Mail:
State of Ohio, Department of Commerce
Division of Financial Institutions
Office of Consumer Affairs
77 South High St
21st Floor
Columbus, OH 43215-6120

Oklahoma customers

Online:
https://oklahoma.gov/banking/complaints.html

Telephone Number:
405-521-2782

In Person or U.S. Mail:
Oklahoma State Banking Department
Attn: Mick Thompson, Commissioner
2900 N. Lincoln Blvd.
Oklahoma City, OK 73105

Oregon customers

Online:
http://www4.cbs.state.or.us/ex/dfcs/complaint/index.cfm?fuseaction=home.english

Telephone Number:
888-877-4894

U.S. Mail:
Oregon Division of Financial Regulation
PO Box 14480
Salem, OR 97309-0405

Pennsylvania customers

Online:
http://www.dobs.pa.gov/Consumers/Pages/File-a-Complaint.aspx

Hotline:
1-800-600-0007 (PA only)
717-787-1854 (outside of PA)

In Person or U.S. Mail:
Pennsylvania Department of Banking and Securities
Consumer Services
17 N Second St
Suite 1300
Harrisburg, PA 17101-2290

Puerto Rico customers

Online:
https://www.ocif.pr.gov/querellas

Hotline:
1-800-981-7711

Telephone Number:
787-723-3131

In Person or U.S. Mail:
Office of the Commissioner of Financial Institutions
Building Center Europa-Suite 600, 1492 Ave.
Ponce de León (in front of the Center of Fine Arts)
San Juan, Puerto Rico 00907

Commissioner of Financial Institutions
Attention: COMPLAINTS DIVISION
Office of the Commissioner of Financial Institutions
PO Box 11855
San Juan PR 00910-3855

Rhode Island customers

Online:
http://www.dbr.ri.gov/divisions/banking/complaint.php

Telephone Number:
401-462-9503

In Person or U.S. Mail:
Department of Business Regulation-Division of Banking
1511 Pontiac Ave
Bldg 68-1
Cranston, RI 02920

South Carolina customers

Online:
https://consumer.sc.gov/consumer-resources/consumer-complaints

Hotline:
1-800-922-1594

Telephone Number:
803-734-4200

In Person or U.S. Mail:
South Carolina Department of Consumer Affairs
293 Greystone Blvd.
Suite 400
Columbia, SC 29210
Post Office Box 5757
Columbia, South Carolina 29250-5757

South Dakota customers

Online:
http://dlr.sd.gov/banking/consumers/consumer_complaint_reference_list.aspx

Telephone Number:
605-773-3421

In Person or U.S. Mail:
Division of Banking
South Dakota Department of Labor and Regulation
1714 Lincoln Ave.
Suite 2
Pierre, SD 57501

Tennessee customers

Online:
https://www.tn.gov/tdfi/tdfi-how-do-i/file-a-complaint.html

Hotline:
1-800-778-4215

In Person or U.S. Mail:
Tennessee Department of Financial Institutions
Tennessee Tower 26th Floor
312 Rosa L. Parks Ave
Nashville, TN 37243

Texas customers

Online:
https://www.dob.texas.gov/money-services-businesses/how-file-complaint

Phone Number:
1-877-276-5554 (toll free)

Texas Customer Notice

If you have a complaint, first contact the consumer assistance division of Amazon Payments, Inc., at 866-216-1075. If you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to:

Texas Department of Banking

Non-Depository Supervision Division
2601 North LamarBoulevard
Austin, Texas 78705-4294

Utah customers

Online:
http://dfi.utah.gov/resources/helpful-links/file-a-complaint/

Telephone Number:
801-538-8830

In Person or U.S. Mail:
Utah Department of Financial Institutions
PO Box 146800
Salt Lake City, UT 84114-6800

Vermont Customers:

Online:
https://dfr.vermont.gov/file-complaint-or-seek-help-and-other-assistance

Hotline:
1-888-568-4547

Telephone Number:
802-828-3307

In Person or U.S. Mail:
Vermont Department of Financial Regulation
Banking Division-Consumer Assistance
89 Main St
Montpelier, VT 05620-3101

Virginia customers

Online:
https://www.scc.virginia.gov/consumers/banks-consumer-lenders/file-a-financial-complaint/

Telephone Number:
804-371-9657

In Person:
Virginia Bureau of Financial Institutions
1300 East Main St
Suite 800
Richmond, VA 23218-0640

U.S. Mail:
Virginia Bureau of Financial Institutions
PO Box 640
Richmond, VA 23218-0640

Washington customers

Online:
https://dfi.wa.gov/consumers/file-complaint

Hotline:
1-877-746-4334

Telephone Number:
360-902-8703

U.S. Mail:
Department of Financial Institutions
Division of Consumer Service
PO Box 41200
Olympia, WA 98504-1200

West Virginia customers

Online:
http://www.dfi.wv.gov/consumers/complaints/Pages/default.aspx

Telephone Number:
304-558-2294

In Person or U.S. Mail:
West Virginia Division of Financial Institutions
900 Pennsylvania Ave
Suite 306
Charleston, WV 25302-3542

Wisconsin customers

Online:
https://dfi.wi.gov/Pages/ConsumerServices/WisconsinConsumerAct/FileAComplaint.aspx

Telephone Number:
608-264-7969

In Person:
Wisconsin Department of Financial
Bureau of Consumer Affairs
4822 Madison Yards Way, North Tower
Madison, WI 53705

U.S. Mail:
Department of Financial Institutions
Bureau of Consumer Affairs
PO Box 8041
Madison, WI 53708-8041

Wyoming customers

Online:
https://wyomingbankingdivision.wyo.gov/how-to-file-a-complaint

Telephone Number:
307-777-7797

In Person or U.S. Mail:
State of Wyoming
Division of Banking
Hathaway Building
2nd Floor
2300 Capitol Avenue
Cheyenne, WY 82002

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