Customer help > Managing your orders and transactions

Resolving suspended orders

If your order has been suspended because a payment method was declined, you can update the payment method to resume processing of the order.

Complete a payment for a suspended order

  1. Go to Amazon Pay, click select Check your Amazon Pay orders.
  2. Sign in using your Amazon credentials.
  3. On the Amazon Pay Account Activity page, find your order by looking in the Status column for "! Update payment method".
  4. Once you locate the suspended order, click Manage.
  5. On the Purchase Details page, click Update payment method.
  6. Select, add, or update the payment method you would like for this order.
  7. Select Use selected payment method.

    When your payment method is updated, the Status on the Purchase Details page will no longer show as Suspended the order.