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Amazon Pay fees

Transaction fees

As the economic impact of the COVID-19 crisis unfolds, we recognize our customers are being impacted in unprecedented ways. In an effort to mitigate some of the uncertainty, Amazon Pay is temporarily relaxing its chargeback policy in two ways: 1) your required chargeback response times are being extended to 20 days from the current 11 days, 2) we are proactively waiving our Disputed Chargeback Fee for merchant accounts in good standing. Both changes are in effect through September 30, 2020.

Amazon Pay fees are transaction-based and have a processing and authorization component. The transaction fee is composed of a domestic processing fee and an authorization fee, plus tax where applicable, charged when the purchase is successfully authorized and processed.

Compare a $10.00 transaction made using different solutions for different types of goods and services:


Solution

Transaction
amount

Domestic processing fee

Authorization
fee: $0.30

Total Transaction
fee

Web &
mobile

$10.00

2.9% ($0.29)

$0.30

$0.59

Alexa
(real-world goods, services)

$10.00

4% ($0.40)

$0.30

$0.70

Authorization fee

The $0.30 authorization fee, included in the total transaction fee described above, will be collected when the transaction is successfully processed or when a successful authorization that has not been captured is closed or expires.

Cross-border processing fee

If you receive payment from a payment method issued outside of the U.S., we will collect a cross-border processing fee and the authorization fee described above, plus tax where applicable. The cross-border processing fee is charged only when the transaction is captured. For example, if the customer's credit card was issued outside of the U.S., the cross-border fee will be applied to your transaction.

Again, compare a $10.00 transaction made using different solutions for different types of goods and services:


Solution

Transaction
amount

Cross-border
processing fee

Authorization
fee: $0.30

Total Transaction
fee

Web &
mobile

$10.00

3.9% ($0.39)

$0.30

$0.69

Alexa
(real-world goods, services)

$10.00

5% ($0.50)

$0.30

$0.80

Disputed chargeback fee

If you request to dispute a chargeback claim that is not covered under our Payment Protection Policy (see section B6 of the Amazon Payments Customer Agreement), we will assess a fee of $20.00 plus tax where applicable. For more information about chargebacks, see Handling chargebacks.

Refunds of transaction fees

If a refund takes place, you will also be refunded the following transaction fees, as applicable:

  • The domestic processing fee (for example, the 2.9% fee)
  • The cross-border processing fee (for example, the 3.9% fee)

Note that the Authorization fee and Disputed chargeback fee are non-refundable.