Welcome to the family!

Now that you have Amazon Pay, let’s talk through key features and functionality to set your business up for success.

Welcome experience navigation
Start Enabling multi-channel payments (web, mobile, Alexa), learn how we benefit your business, and optimize your commerce experience.
Learn more about settlements and disbursements, including how we process refunds, declines and chargebacks.
Get the inside track on managing your Amazon Pay account, including features like financial reporting and order transaction overviews.
Review relevant customer agreements or policies that may impact your business.
Frequently asked questions

What is the disbursement time?

We process disbursements daily. It will take between 1 and 2 business days for the payment to be completed and appear in your bank account. A reserve might be applied according to our reserve policy.

Does Amazon Pay have customer fraud checks in place?

To help reduce bad debt and lower your costs, Amazon Pay has fraud detection capabilities, chargeback controls, and risk management processes at no extra cost. For more information, see the Amazon A-to-z Guarantee Policy for Merchants.

Where can I manage my orders?

To view a list of all payments made by customers using Amazon Pay on your website, log in to Seller Central, and under Orders, choose Manage Transactions. On the Manage Transactions page you can see all the orders from those customers, along with the details, like: date/time, buyer name, total charged. On any given order, you can also refund, collect payment, close payment, or contact the customer. Learn more in the Seller Central welcome topic.

How do I find my reporting for my Amazon Pay account activity?

In Seller Central, under Reports, you can review the transactions that make up your account balance, check when you get paid, and see your past bank account disbursements. We offer three types of reports: settlements, transactions, and tax document library. Learn more in the Seller Central welcome topic.

What’s the Acceptable Use Policy?

The Acceptable Use Policy lists items and activities that we prohibit because they may be illegal or inappropriate in connection with the use of our services. If we believe or suspect that any transaction violates this policy, we may take any corrective action that we deem appropriate, including blocking the transaction, holding funds associated with a prohibited transaction, suspending or restricting the use of our service, terminating the accounts of violators, or any other corrective action. Learn more in Our policies welcome topic.

Merchant tools
Start with our FAQs and latest documentation on our help pages.
Explore our support page for a complete library of the most commonly asked questions.
Watch our collection of 5-minute tutorials on the fundamentals of managing your Amazon Pay merchant account.
Download the logos, acceptance marks and the marketing guide for suggested activities and sample content to help drive awareness of Amazon Pay on your website.
Have a question on your technical integration or key ecommerce plug-ins? We have answers.
Keep up with our latest product releases, best practices, or trend reports, by visiting our insights page.
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The use of the term “Partner” refers solely to membership in the Amazon Pay Global Partner Program.
Neither party nor any of its respective affiliates is an agent of the other for any purpose or has the authority to bind the other.