Our policies
Learn more about important Amazon and Amazon Pay policies we’ve developed to protect both the consumer and merchants.
Over the years, Amazon has built a base of millions of satisfied customers by providing them with high-quality service and responding to their concerns. We expect third-party merchants that are using Amazon Pay to provide the same level of service and responsiveness and to comply with this Amazon Pay Customer Service Policy.
If we find that any transaction violates this policy or is otherwise illegal, unsuitable, or results in an unacceptable customer experience, we may take any corrective action that we deem appropriate and is permitted by the Amazon Payments, Inc. Customer Agreement.
The Amazon Payments Buyer Dispute Program provides a mechanism to address the customer’s complaint, including under the Amazon A-to-z Guarantee. For transactions that aren’t covered by the Amazon A-to-z Guarantee, the Amazon Payments Buyer Dispute Program still allows customers to obtain our assistance in seeking the merchant’s further consideration. Amazon Payments doesn’t act as the agent of either party in any transaction or in resolving any dispute. Amazon Payments will attempt to resolve disputes by fostering good faith communication between customers and merchants.
