Obtaining transaction and settlement reports on Seller Central
Settlement and transaction reports, which are available for download from Seller Central, provide you with information that you can use to:
- Reconcile your orders data and your bank account data to verify that you have been paid for an order
- Match your bank deposits to the orders that they came from
How do I know whether I have been paid for an order?
Note: you will need the email address of the customer who placed the order, and/or the Amazon Reference ID / ORO ID, in order to verify that you have been paid for an order. If you do not have the information readily available, please locate it in your records before doing the steps below.
- Sign in to your account on Seller Central.
- Click the Orders menu, and then click Manage Transactions.
- In the Search box in the upper right corner of the page, enter the customer's email address or the Amazon Reference ID / ORO ID, and then click Search.
- Locate the applicable transaction, and then click the Amazon Reference ID link. The Payments Details page appears.
- On the Payments Details page, if you see a status of Completed in the Status column, it means that funds have been collected from the buyer.
- To determine whether Amazon Pay has sent the funds to your bank account, click the Reports menu, and then click Payments. On the Payments page, click the All Statements tab.
- Locate the Settlement Period that includes the day after the capture took place.
- Click the Download button for the applicable report, and then open the report in a notepad or spreadsheet application.
- Search for the Amazon Reference ID / ORO ID.
Note: If you do not locate the Order in the downloaded report, you may need to download either the report immediately before or immediately after this report.
- If the Transaction ID appears in the report, it means that a disbursement has been initiated. If the deposit has not yet arrived in your bank account, please wait for the ACH process to complete. After 3 to 5 business days, if the deposit has still not arrived, you can troubleshoot by providing your bank with the ACH /Trace ID (which is provided to you in an informational box at the top of the Statement View page in Seller Central).
Which orders was I paid for with this deposit?
If you have received a deposit into your bank account, but are not sure which orders you have been paid for, do the following steps.
- Sign in to your account on Seller Central.
- Click the Reports menu, and then click Payments. On the Payments page, click the All Statements tab.
- Look in the Deposit Total column and find the settlement period for the amount that was deposited.
- In the Actions column, click the Download button to download the selected report, and then open the file in a notepad or spreadsheet application.
- In the report, the order ID information that you provided appears in the SellerOrderId column, while the Amazon Pay ID appears in the AmazonOrderReferenceId column. The report includes details for each transaction.
Note: the report includes information about many types of transactions, including captures, refunds, settlements, transfers, and reserve charges. We recommend that when looking for information about orders that you have been paid for, you filter the report so that only the Capture transaction type is shown.
Tips for working with transaction reports
- Your account has a 24-hour settlement window, which is based on the time that you registered. You can find the time associated with your account near the top of every settlement report. Note: All times are listed in UTC-7, which is Pacific Standard Time (PST).
- Funds are sent to your bank account after the previous settlement window has closed. For example, if your 24-hour settlement window starts at 8:00 PST, a disbursement to your bank account will occur after 8:00 PST on the following day.
- When reconciling your orders and the funds that Amazon has paid to you, don't forget to take into account any funds that Amazon may be holding, according to our Reserve Policy.
- Reserves are not taken directly from the funds associated with a particular transaction (in other words, there are no "transaction level" reserves), even when a reserve is the result of a chargeback for a particular transaction. Instead, reserves are held back from your total account balance.
- During the initial 14-day hold period, which begins when your first transaction occurs, no funds will be disbursed to you.
- Total fees for each settlement can be viewed on the All Statements and Statement View pages. Fees are also shown for each transaction in the settlement report.