Customer help > Managing your orders and transactions

Unauthorized charges

If you see an Amazon Pay charge on your bank or credit card statement and you are not sure where the charge came from, we suggest that you sign in to Account Activity on the Amazon Pay website to search for a transaction that matches the charge. Details about the payment on your order and the merchant will appear on the View Order Details page.

If you can't find a transaction that matches the charge on your account, you might want to consider some other scenarios:

  • Do you have a child away at school who is authorized to use the card or bank account? Have you asked them about this charge?
  • Have you or a family member purchased anything by using your card or bank account on Certain charges on also will show as Amazon Pay on your bank or credit card statement even though the charge did not originate from your Amazon Pay account.
  • Do you have a spouse, friend, relative, or co-worker who has access to your card number and might have used Amazon Pay?

If you still can't figure out where the charge originated, you can file a claim on the View Order Details page for your order, as described above. Or you can ask about the error in mail by sending a message to:

Amazon Payments, Inc., P.O. Box 81226, Seattle, Washington 98108-1226

If you want information about unauthorized or erroneous transactions or activities involving Amazon Pay and any balances that you hold or bank accounts that are registered with Amazon Pay, see Unauthorized transactions policy. The Policy details additional requirements and certain limits on our liability for unauthorized transactions. As part of the dispute resolution process, we will contact both parties in the transaction. If we determine that you are not responsible for the charges, you will be reimbursed. Also, under certain circumstances we might grant you a provisional credit for the disputed amount.

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