Menu

Customer help > Managing your orders and transactions

Viewing orders and transactions

Amazon Pay provides a single view of your orders and transactions. You can review all transactions made after August 2017 (although some earlier transactions might also appear).

Review your orders made with Amazon Pay

  1. Go to Amazon Pay, click Sign in, and select Check your Amazon Pay orders.
  2. Sign in using your Amazon credentials.
  3. To see more details of a specific order, including merchant contact information, click Details.
    Tip:  If you don't see your order, scroll to the bottom of the page and select Your Amazon Payments account under Can't find what you’re looking for?, or check your orders in your Amazon.com account by clicking See your Amazon.com orders.

What's the status?

The Account Activity page and the View Order Details page might each show a different status for an order. Use the information below to understand the order status.

Account Activity
status

View Order
Details status


What it means

Open

Charge Pending

The order is open because payment is pending.

Open

Completed

Payment is completed, but the order remains open until no more charges are possible.

Closed

Charge Pending

The order is closed but additional charges are possible (for example, for multi-item orders and additional shipping charges).

Closed

Completed

The order is closed and payments are complete.

Closed

Not Charged

The order is closed with no payment made.

Canceled

Canceled

The order and payment were canceled.

Suspended

Suspended

The order and payment were suspended because of problems with the payment method, but providing another payment method can reopen the order. You can change the payment method on the View Order Details page.

See also