Processing a refund

Follow the steps below to refund an order that has been paid via Amazon Pay.

  1. From the Magento Admin Panel, navigate to the Sales tab, and choose Invoices.
  2. Select the applicable invoice # to be refunded.
  3. At the top of the Invoice page, click Credit Memo.
  4. On the New Credit Memo page, scroll to the bottom of the page, confirm the Refund Totals, and select Refund.

admin panel