Customer help > Authorizing automatic payments

Resolving suspended merchant agreements

If a merchant agreement has been suspended because a payment method was declined, you can update the payment method to keep your agreement with the merchant active.

Complete a payment for a suspended merchant agreement

  1. Go to Amazon Pay, click Sign in, and then select Check your Amazon Pay orders.
  2. Sign in using your Amazon credentials.
  3. Select the Merchant Agreements tab, find your merchant agreement by looking in the Status column for the “Update payment method” message..
  4. In the right-hand column, click Manage for the suspended agreement.
  5. On the Merchant Agreement Detail page, click Update payment method.
  6. Select an existing payment method or add a new one.
  7. Click Use selected payment method.

See also

Recurring payments FAQ