Merchant help

Resolving disputes

You can feel safe and secure while your customers are shopping at your store. Amazon Pay is backed by the fraud protection technology used on Under our Payment Protection Policy, we will not hold you liable for fraud-related chargebacks if you and the transactions meet all the requirements of the Policy. (Note: you could still be held liable for service chargebacks.) See our Amazon Payments Customer Agreement for details.

See more topics below for information on resolving disputes, and on the policies for returns and refunds.

See also