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Frequently asked questions

Do I need a TLS/SSL certificate?

Yes. You need to contact your hosting provider to enable a TLS/SSL certificate before adding Amazon Pay to your site.

What are the fees for Amazon Pay?

For pricing details, see Amazon Pay Fees.

Where can I find information about payments that are processed by Amazon Pay?

You can confirm payments that you have captured in your account balance in Seller Central. Be sure to select the Amazon Pay (Production View) from the Marketplace Switcher drop-down box at the top of the screen.

Your account balance is shown on the right. You can get more details, including the summary of payments that will be settled to your account, by clicking Reports > Payments under Statement View.

Additional information such as the buyer's name, order ID, and payment status is available by selecting Orders > Manage Transactions in your Seller Central account.

Is there a way to see detailed Amazon request logs?

To see more detail in the Amazon request logs you can edit the Amazon Pay config file and set a debug switch. After the switch is set, detailed Amazon requests and replies will be written to a "var/log" folder.

To enable the debug switch:
  1. Locate modules/Amazon_Payments_Advanced/config.php.
  2. Open the file in an editor, such as Notepad++.
  3. Add the following line of code anywhere in the file:
  4. define('AMAZON_PA_DEBUG', 1);