Processing a refund
Follow the steps below to refund an order that has been paid via Amazon Pay.
- From the Magento Admin Panel, navigate to the Sales tab, and choose Invoices.
- Select the applicable invoice # to be refunded.
- At the top of the Invoice page, click Credit Memo.
- On the New Credit Memo page, scroll to the bottom of the page, confirm the Refund Totals, and select Refund.