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Buyer help > Managing your orders and transactions

Viewing orders and transactions

Amazon Pay provides a single view of your orders and transactions, listed from most recent to oldest.

Review your orders made with Amazon Pay

  1. Go to Amazon Pay, click Shoppers, and then sign in using your Amazon credentials.
    Tip  If you don't see your transaction, try clicking Review more Amazon Pay orders under Can't find an order?, or check your orders in your Amazon.com account by clicking See your Amazon.com orders.
  2. To see more details of a specific order, including merchant contact information, click Details.

What's the status?

The Account Activity page and the View Order Details page might each show a different status for an order. Use the information below to understand the order status.

Account Activity
status

View Order
Details status


What it means

Open

Charge Pending

The order is open because payment is pending.

Open

Completed

Payment is completed, but the order remains open until no more charges are possible.

Closed

Charge Pending

The order is closed but additional charges are possible (for example, for multi-item orders and additional shipping charges).

Closed

Completed

The order is closed and payments are complete.

Closed

Not Charged

The order is closed with no payment made.

Canceled

Canceled

The order and payment were canceled.

Suspended

Suspended

The order and payment were suspended because of problems with the payment method, but providing another payment method can reopen the order. You can change the payment method on the View Order Details page.

See also