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Amazon Pay frequently asked questions (FAQ)


What is Amazon Pay?

Amazon Pay is a service that lets you use the payment methods already associated with your Amazon account to make payments for goods, services, and donations on third-party websites, in apps, and using Alexa. To make a payment, you can use any of the payment methods on file in your Amazon account.

How do I sign up?

If you already have an account with Amazon, you only have to accept Amazon's Conditions of Use and Privacy Notice when signing in on a non-Amazon site that accepts Amazon Pay. There is no separate registration process.

Am I protected when I use Amazon Pay?

If there are ever unauthorized Amazon Pay charges against your payment method, you can dispute the charge with us. You must notify us as quickly as possible, and no later than 13 months after the date of the transaction. Unless you have acted fraudulently or with negligence, you may not be held responsible for the charge. When you use Amazon Pay for qualified purchases on third-party websites, the condition of the item that you buy and its timely delivery may be guaranteed under the Amazon A-to-z Guarantee for Buyers. If you submit payment for a product or service and you do not receive the item or it is materially different than advertised by the merchant, you can dispute the transaction and request reimbursement. For more information, see the Buyer Dispute Program.

To learn more about filing a dispute for Amazon Pay transactions, see Disputing transactions.

Is my payment information shared with merchants?

We don't share your full credit card, debit card, or bank account number with merchants or charitable organizations who accept Amazon Pay. We share with the merchant the payment information that is required to complete and support your transaction, which may include the last four digits of your card number and the card type.

What payment methods can be used with Amazon Pay?

Any of the payment methods available in your Amazon account can be used with Amazon Pay. Note that Amazon.com gift cards entered into your Amazon account cannot be used when making purchases with Amazon Pay on third-party websites.

What does it cost me to use Amazon Pay?

It costs you nothing. Using Amazon Pay adds no fees to your transaction with the merchant. Your purchase incurs no transaction fee, no membership fee, no currency conversion fee, no foreign transaction fee, and no other fees. Your card issuer, however, may add a foreign transaction fee if your card was issued in a country different from the merchant's, as well as any other fees described in the terms and conditions for your card.

How do I change my account information?

You can manage most aspects of your Amazon account for Amazon Pay on Amazon.com. Go to Amazon.com, sign in, and then click Your Account. Other changes must be made on the Amazon Pay website.

For details about the information that can be changed and where to change it, see Making changes to your Amazon account information for Amazon Pay.

How do I make a payment?

When you see that Amazon Pay is an accepted payment method for a product or service that you want to purchase, just click the Amazon Pay logo or button, enter your Amazon.com email address and password, and then choose your payment method. Some charitable organizations also take donations via Alexa. For more information about making payments using Amazon Pay, see Using Amazon Pay.

How can I find a payment that I made using Amazon Pay on my credit card statement?

Payments that you make using Amazon Pay appear on your credit card statement like this:

AMZ*[Seller Name] amzn.com/pmts

How can I donate with Alexa and Amazon Pay?

You can use Amazon Pay with your Alexa device to donate to an enabled charitable organization. You can say, "Alexa, I want to make a donation" or "Alexa, I want to donate to [charity name].” For tips on preventing unintended donations, see Manage Voice Purchasing Settings.

What do I need to do before I can donate with Alexa?

To donate with Alexa you must have a valid payment method in your Amazon account, with voice purchasing enabled.

How can I avoid unintended donations?

Use the Alexa app to set up your 4-digit voice confirmation code to prevent unintended donations or purchases. For details, see Manage Voice Purchasing Settings.

How secure is my information when I donate with Alexa?

When you make a donation, Amazon Pay shares your name, address, and email address with the charitable organization. We don't share your full credit card, debit card, or bank account number with the charity, so you can donate with peace of mind.

Where can I see a record of my purchases and donations?

You will receive an email confirmation for each purchase and donation. You can review a history of all your donations and other Amazon Pay transactions at pay.amazon.com. Charitable organizations that you donate to will also provide email receipts for your donations.

How do I find my donation receipt for use as an income tax deduction?

The charitable organization that you donated to is responsible for giving you the proper tax document. If you haven't received a receipt that is valid for your income tax reporting purposes, contact them directly.

Can I ship my order to an Amazon Locker?

No, only purchases made directly on the Amazon.com website may ship to an Amazon Locker. Please don't add the address of an Amazon Locker as a shipping address for your Amazon Pay purchases. Orders that are paid for using Amazon Pay cannot be delivered to an Amazon Locker.

I think I just received a phishing email. What do I do?

If you receive a phishing email message, we ask that you report it to us as quickly as possible through the contact us link available on our website. For information about identifying and reporting phishing emails, see Internet scams and phishing.

I'm having a problem with my account or with trying to complete a purchase using my account. What do I do?

We are sorry you are having a problem with Amazon Pay. Here are some things you can try:

  • Verify that you are entering the email address and password that are associated with your Amazon.com account correctly when you are trying to complete a purchase.
  • If you can enter your account email address and password, but you cannot complete your purchase, check that your payment method is set up correctly. You can do so by following the steps listed in Making changes to your Amazon account information for Amazon Pay.
  • If your payment method is set up correctly, check that you have updated your browser's settings to allow third-party cookies. If the option is turned on and you still cannot complete your purchase, get in touch with us by using the contact us form on the Amazon Pay website.

See also

Paying for goods and services