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Filing complaints

If you have a question or complaint, contact us at this address or phone number:
Amazon Payments, Inc. PO Box 81226 Seattle, WA 98108 866-216-1075

Amazon Payments, Inc. is licensed and regulated in a number of jurisdictions. To file a complaint with your state agency, use the contact information below.

For more information about Amazon Payments, Inc. and its money transmission licenses, see our Money Transmitter License page.

Alabama customers

Online:
http://asc.state.al.us/complaints.aspx

Hotline:
1-800-392-5658

Telephone Number:
334-242-7335

In Person or U.S. Mail:
Office of Alabama Attorney General Luther Strange
Consumer Protection Section Post Office
Box 300152
Montgomery, Alabama 36130


Alaska customers

Online:
https://www.commerce.alaska.gov/web/portals/3/pub/Complaint_Form.pdf

By Phone:
907-269-8140

By Mail:
State of Alaska
Division of Banking and Securities
550 West Seventh Avenue
Suite 1850
Anchorage, AK 99501


Arizona customers

Online:
http://www.azdfi.gov/Consumers/Complaints/Complaints.html

Hotline:
1-800-544-0708

Telephone Number:
602-771-2800

In Person or U.S. Mail:
Arizona Department of Financial Institutions
2910 North 44th Street
Suite 310
Phoenix, AZ 85018


Arkansas customers

Online:
http://www.securities.arkansas.gov/page/364/money-services-how-to-file-a-complaint

Hotline:
1-800-981-4429

Telephone Number:
501-324-9260

In Person or U.S. Mail:
Heritage West Building
Suite 300
201 East Markham Street
Little Rock, AR 72201-2610


California customers

Online:
http://www.dbo.ca.gov/forms/tma/Form2120_English-Spanish.pdf

Hotline:
1-800-622-0620

Telephone Number:

866-275-2677

In Person or U.S. Mail:
Department of Business Oversight
Attn: Consumer Services
1515 K Street
Suite 200
Sacramento, CA 95814


Colorado customers

Online:
https://www.colorado.gov/dora/division-banking?ld=APUSLPADefault

Telephone Number:
303-894-7575

In Person or U.S. Mail:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202

Colorado Customer Notice

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes.

If you have a question about or problem with your transaction—the money you sent

You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado resident and have a complaint about the money transmitter—the company that sent your money

ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email (DORA_BankingWebsite@state.co.us) to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202


Connecticut customers

Online:
http://www.ct.gov/dob/cwp/view.asp?a=2235&q=297966&dobNAV_GID=1659

Hotline:
1-800-831-7225

Telephone Number:
860-240-8299

In Person or U.S. Mail:
Connecticut Department of Banking
Government Relations and Consumer Affairs
260 Constitution Plaza
Hartford, CT 06103-1800


Delaware customers

Online:
http://banking.delaware.gov/faqs/consumer-complaint-help/

Telephone Number:
302-739-4235 or 302-577-6722

In Person or U.S. Mail:
Officer of the State Bank Commissioner
Attn: Compliance
555 E. Loockerman St.
Suite 210
Dover, DE 19901


District of Columbia customers

Online:
http://disb.dc.gov/service/file-complaint-or-report-fraud

Telephone Number:
202-727-8000

In Person or U.S. Mail:
Department of Insurance, Securities and Banking
810 First St. NE
Suite 701
Washington, DC 20002


Florida customers

Online:
http://www.flofr.com/StaticPages/FileAComplaint.htm

Hotline:
800-342-2762

Telephone Number:
850-410-9800

In Person or U.S. Mail:
Florida Officer of Financial Regulation
Division of Financial Institutions
Consumer Assistance Group
200 E. Gaines Street
Tallahassee, FL 32399-0371

Florida Customer Notice
Florida customers with questions about compliance with the Florida Money Transmitters Code contact the Florida Department of Financial Services at:

200 East Gaines Street
Tallahassee, Florida 32399
(800) 342-2762 (toll free)


Georgia customers

Online:
http://dbf.georgia.gov/i-have-question-or-complaint-about-check-seller-or-money-transmitter/

Telephone Number:
770-986-1633

In Person or U.S. Mail:
Department of Banking and Finance
2990 Brandywine Rd
Suite 200
Atlanta, GA 30341-5565


Hawaii customers

Online:
http://cca.hawaii.gov/dfi/file-a-complaint/

Telephone Number:
808-586-2820

In Person or U.S. Mail:
Division of Financial Institutions
Department of Commerce and Consumer Affairs
335 Merchant St
Room 221
Honolulu, HI 96813


Idaho customers

Online:
http://finance.idaho.gov/Complaint.aspx

Hotline:
1-888-346-3378

Telephone Number:
208-332-8004

In Person or U.S. Mail:

Idaho Department of Finance
PO Box 83720
Boise, ID 83720-0031
800 Park Blvd
Suite 200
Boise, ID 83722


Illinois customers

Online:
http://www.idfpr.com/DFI/DFIComplaintForm.asp

Telephone Number:
312-814-6910

In Person or U.S. Mail:
Compliant Intake Unit
100 West Randolph St
Suite 9-300
Chicago, IL 60601

Illinois Customer Notice
Illinois customers with questions about compliance with the Illinois Transmitter of Money Act can contact the Illinois Department of Financial Institutions Consumer Credit Section at (888) 298 8089.


Indiana customers

Online:
http://www.in.gov/dfi/2335.htm

Hotline:
1-800-382-4880

Telephone Number:
317-232-3955

In Person or U.S. Mail:
Department of Financial Institutions
30 South Meridian St.
Suite 300
Indianapolis, IN 46204


Iowa customers

Online:
http://www.idob.state.ia.us/

Telephone Number:
515-281-4014

In Person or U.S. Mail:
Iowa Division of Banking
200 East Grand Ave
Suite 300
Des Moines, IA 50309-1827


Kansas customers

Online:
http://www.osbckansas.org/consumers/complaints.html

Telephone Number:
785 296-2266

In Person or U.S. Mail:
Office of the State Bank Commissioner
Attn: Complaints
700 SW Jackson
Suite 300
Topeka, KS 66603

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Kentucky customers

Online:
http://kfi.ky.gov/complaint/Pages/financial.aspx

Hotline:
1-800 223-2579 ext. 260

Telephone Number:
502 573-3390

In Person or U.S. Mail:
Kentucky Department of Financial Institutions
Attn: Consumer Complaints
1025 Capital Center Dr
Suite 200
Frankfort, KY 40601


Louisiana customers

Online:
http://www.ofi.state.la.us/

Hotline:
1-888-525-9414

Telephone Number:
225-925-4660

In Person or U.S. Mail:
Office of Financial Institutions
PO Box 94095
Baton Rouge, LA 70804-9095


Maine customers

Online:
http://www.maine.gov/pfr/consumercredit/complaint.htm

Hotline:
1-800-332-8529

Telephone Number:
207-6624-8527

In Person or U.S. Mail:
Department of Professional & Financial Regulation
76 Northern Ave
Gardiner, ME 04345


Maryland customers

Online:
http://www.dllr.state.md.us/finance/frcontacts.shtml

Telephone Number:
410- 230-6077 (Complaints)
888-784-0136 (General)
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Amazon Payments, Inc. at 500 North Calvert St, Suite 402, Baltimore, Maryland 21202, (888) 784-0136


Massachusetts customers

Online:
http://www.mass.gov/ocabr/government/oca-agencies/dob-lp/file-a-complaint.html

Telephone Number:
800-495-2265 ext. 501 within Massachusetts
617-956-1500 ext. 501 outside Massachusetts

In Person or U.S. Mail:
Consumer Assistance Office
Massachusetts Division of Banks
1000Washington St.
10th Floor
Boston, MA 02118-2218


Michigan customers

Online:
http://www.michigan.gov/difs/0,5269,7-303-12902_12907---,00.html

Hotline:
1-877-999-6442

Telephone Number:
517-373-1140

In Person or U.S. Mail:
DIFS – Consumer Services
PO Box 30220
Lansing, MI 48909-7720


Minnesota customers

Online:
http://mn.gov/commerce/consumers/file-a-complaint/file-a-complaint/

Hotline:
1-800-657-3787

In Person or U.S. Mail:
Office of Minnesota Attorney General
1400 Bremer Tower
445 Minnesota Street
St. Paul, MN 55101


Mississippi customers

Online:
http://www.dbcf.state.ms.us/complaints.asp

Hotline:
1-800-844-2499

Telephone Number:
601-359-1031

In Person or U.S. Mail:
Department of Banking and Consumer Finance
901 Woolfolk Building
Suite A
501 N. West St.
Jackson, MI 39201


Missouri customers

Online:
http://finance.mo.gov/consumers/consumer_complaint.php

Telephone Number:
573-751-3242

In Person or U.S. Mail:
Missouri Division of Finance
P.O. Box 716
Jefferson City, MO 65102-0716


Montana customers

Online:
http://banking.mt.gov/Complaints

Telephone Number:
406 841-2918

In Person or U.S. Mail:
State of Montana – Department of Administration
Division of Banking and Financial Institutions
301 South Park
Suite 316
Helena, MT 59620-0546


Nebraska customers

Online:
http://www.ndbf.ne.gov/consumers/complaint.shtml

Hotline:
1-877-471-3445

Telephone Number:
402-471-2171

In Person or U.S. Mail:
Nebraska Department of Banking & Finance
Financial Institutions – Complaints
P.O. Box 95006
Lincoln, NE 68509-5006

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Nevada customers

Online:
http://fid.nv.gov/Resources/Resources/

Hotline:
866-858-8951

Telephone Number:
702-486-4120

In Person or U.S. Mail:
State of Nevada – Department of Business and Industry
Financial Institutions Division
2785 E Desert Inn Rd
Suite 180
Las Vegas, NV 89121


New Hampshire customers

Online:
http://www.nh.gov/banking/consumer-assistance/complaint.htm

Telephone Number:
603-271-3561

In Person or U.S. Mail:
State of New Hampshire Banking Department
53 Regional Dr
Suite 200
Concord, NH 03301


New Jersey customers

Online:
http://www.state.nj.us/dobi/consumer.htm

Hotline:
1-800-446-7467

Telephone Number:
609-292-7272

In Person or U.S. Mail:
NJDOBI
PO Box 471
Trenton, NJ 08625-0471


New Mexico customers

Online:
http://www.rld.state.nm.us/financialinstitutions/File_a_Complaint.aspx

Telephone Number:
505-476-4885

In Person or U.S. Mail:
New Mexico Regulation and Licensing Department
Financial Institutions Division
2550 Cerrillos Rd
Santa Fe, NM 87505


New York customers

Online:
http://www.dfs.ny.gov/consumer/fileacomplaint.htm

Hotline:
1-800-342-3736

Telephone Number:
212-480-6400

In Person or U.S. Mail:
Consumers Assistance Unit
NYS Department of Financial Services
One Commerce Plaza
Albany, NY 12257


North Carolina customers

Online:
http://www.nccob.gov/Public/ConsumerInformation/Complaints/CIFileComplaint.aspx

Hotline:
1-888-384-3811

In Person or U.S. Mail:
Commissioner of Banks
316 W. Edenton St.
Raleigh, NC 27603


North Dakota customers

Online:
http://www.nd.gov/dfi/forms/index.html

Telephone Number:
701-328-9933

In Person or U.S. Mail:
North Dakota Department of Financial Institutions
2000 Schafer St
Suite G
Bismark, ND 58501-1204


Ohio customers

Online:
http://com.ohio.gov/fiin/Depositorycomplaintprocess.aspx

Hotline:
1-800-321-3100

In Person or U.S. Mail:
State of Ohio, Department of Commerce
Division of Financial Institutions
Consumer Complaints
77 South High St
21st Floor
Columbus, OH 43215-6120


Oklahoma customers

Online:
http://www.ok.gov/banking/Resolving_Issues_-_Money_Transmission.html

Telephone Number:
405-521-2782

In Person or U.S. Mail:
Oklahoma Banking Department
Attn: Mick Thompson, Commissioner
2900 N. Lincoln Blvd.
Oklahoma City, OK 73105


Oregon customers

Online:
http://www4.cbs.state.or.us/ex/dfcs/complaint/index.cfm?fuseaction=home.english

Telephone Number:
503-378-4140

In Person or U.S. Mail:
Division of Finance and Corporate Securities
PO Box 14480
Salem, OR 97309-0405


Pennsylvania customers

Online:
http://www.dobs.pa.gov/Consumers/Pages/File-a-Complaint.aspx

Hotline:
1-800-722-2657 (PA only)
717-787-1854 (outside of PA)

In Person or U.S. Mail:
Pennsylvania Department of Banking
Consumer Services
17 N Second St
Suite 1300
Harrisburg, PA 17101-2290


Puerto Rico customers

Online:
http://www.ocif.gobierno.pr/querellas_eng.html

Hotline:
1-800-981-7711

Telephone Number:
787-723-8445

In Person or U.S. Mail:
Office of the Commissioner of Financial Institutions
Complaints Division
Edif. Centro Europa-Suite 600, 1492 Ave.
Ponce de León Stop 22, San Juan, PR 00907
PO Box 11855, San Juan, Puerto Rico 00910-3855

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Rhode Island customers

Online:
http://www.dbr.ri.gov/divisions/banking/complaint.php

Telephone Number:
401-462-9500

In Person or U.S. Mail:
Division of Banking
1511 Pontiac Ave
Bldg 68-2
Cranston, RI 02920


South Carolina customers

Online:
http://www.consumer.sc.gov/consumer/ComplaintInstructions/Pages/default.aspx

Hotline:
1-800-922-1594

Telephone Number:
803-734-4200

In Person or U.S. Mail:
South Carolina Department of Consumer Affairs
2221 Devine St
Suite 200
Columbia, SC 29205
Post Office Box 5757
Columbia, South Carolina 29250-5757


South Dakota customers

Online:
http://dlr.sd.gov/banking/consumers/consumer_complaint_reference_list.aspx

Telephone Number:
605 773-3421

In Person or U.S. Mail:
South Dakota Division of Banking
1601 N. Harrison Ave
Suite 1
Pierre, SD 57501


Tennessee customers

Online:
http://www.tennessee.gov/tdfi/article/file-a-complaint

Hotline:
1-800-778-4215

In Person or U.S. Mail:
414 Union St
Suite 1000
Nashville, TN 37219


Texas customers

Texas Customer Notice
If you have a complaint, first contact the consumer assistance division of Amazon Payments, Inc., at 866-216-1075. If you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to:

Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705
1-877-276-5554 (toll free)
http://www.dob.texas.gov


Utah customers

Online:
http://dfi.utah.gov/resources/helpful-links/file-a-complaint/

Telephone Number:
801-538-8834

In Person or U.S. Mail:
Utah Department of Financial Institutions
PO Box 146800
Salt Lake City, UT 84114-6800


Vermont Customers:

Online:
http://www.dfr.vermont.gov/banking/consumer-resources/file-complaint

Hotline:
888-568-4547

Telephone Number:
802-828-3307

In Person or U.S. Mail:
Vermont Department of Financial Regulation
Banking Division-Consumer Assistance
89 Main St
Montpelier, VT 05620-3101


Virginia customers

Online:
http://www.scc.virginia.gov/bfi/complain.aspx

Telephone Number:
804-371-9657

In Person or U.S. Mail:
Virginia Bureau of Financial Institutions
1300 East Main St
Suite 800
PO Box 640
Richmond, VA 23218-0640


Washington customers

Online:
http://www.dfi.wa.gov/cs/complaint.htm

Hotline:
1-877-746-4334

Telephone Number:
360-902-8811

In Person or U.S. Mail:
Department of Financial Institutions
Division of Consumer Service
1125 Washington Street SE
PO Box 40100
Olympia, WA 98504-1200


West Virginia customers

Online:
http://www.dfi.wv.gov/consumers/complaints/Pages/default.aspx

Telephone Number:
304-558-2294

In Person or U.S. Mail:
West Virginia Division of Financial Institutions
900 Pennsylvania Ave
Suite 306
Charleston, WV 25302-3542


Wisconsin customers

Online:
http://www.wdfi.org/wca/consumer_credit/complaints_and_questions.htm

Telephone Number:
608-264-7969

In Person or U.S. Mail:
Department of Financial Institutions
Bureau of Consumer Affairs
PO Box 8041
Madison, WI 53708-8041


Wyoming customers

Online:
http://audit.state.wy.us/banking/

Telephone Number:
307-777-7797

In Person or U.S. Mail:
State of Wyoming – Department of Audit
Division of Banking
Herschler Building
3rd Floor East
122 West 25th St
Cheyenne, WY 82002

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