Choose one of the following problem types from the drop-down menu: Where’s my stuff Item damaged or defective Item received too late Request return, refund

, you can dispute the transaction with Amazon Pay.

For physical goods that are eligible for coverage under the Amazon Pay A-to-z Guarantee for buyers , we treat submissions as an Amazon Pay A-to-z Guarantee

For more information, see Using Amazon Pay . How can I find a payment that I made using Amazon Pay on my card statement?

I'm having a problem with my account or with trying to complete a purchase using my account. What do I do?

Where can I see a record of my Amazon Pay orders or transactions?

How do I check my Amazon Pay A-to-z Guarantee claim status?

I submitted an Amazon Pay A-to-z Guarantee claim which was resolved in my favor, and later I received the lost or correct item. What do I do?

Contact Amazon Pay customer service . Why was my Amazon Pay A-to-z Guarantee claim denied? Claims can be denied for a variety of reasons.

Viewing orders and transactions Review your orders made with Amazon Pay Click Sign in on top of the page, and then click Check your Amazon Pay orders .

Note: On the Your Amazon Pay Activity page , you find all activities with merchants off Amazon where you’ve used Amazon Pay during checkout.

After Amazon Pay has authorized the payment, the merchant can charge the amount.

Deleting payment methods Because Amazon Pay uses the payment methods in your Amazon.com account, delete your payment methods on Amazon.com.

See also Making changes to your Amazon account information for Amazon Pay

"Amazon Payments", "Pay with Amazon", "Amazon Pay", "Amazon Pay Places", the "a" Design, and other related designs, graphics, logos, page headers, button

You may use registered Cards to pay for goods or services.

You may use registered Cards to pay for goods or services.

Accepted payment methods Amazon Pay accepts credit and debit cards.

Amazon.com Gift Cards cannot be used as a payment method to place an order using Amazon Pay.

Amazon Pay fees Transaction fees Amazon Pay fees are transaction-based and have a processing and authorization component.

Amazon Pay with Shopify Payments fee If you process Amazon Pay transactions with Shopify Payments, refer to the Shopify Payments fee help page to determine

There aren’t any third-party transaction fees when using Amazon Pay with Shopify Payments.

Troubleshooting failed payments To protect your security and privacy, your bank can't provide Amazon Pay with information about why your payment was declined

Amazon Pay Customer Service can help you verify that you entered your payment information correctly on your order.

and privacy, your bank can't provide Amazon Pay with information about why your payment was declined.

Log in to your Amazon Payments account and click Edit My Account Settings .

Click Add, edit, or delete my credit cards to view your current credit card information.