Checkout by Amazon migration frequently asked questions (FAQ)

If you are currently using Checkout by Amazon (CBA), please be aware that we have discontinued the service. If you would like to continue using Amazon Payments, we encourage you to migrate to Amazon Pay.

The sections below provide answers to your questions about migrating to Amazon Pay:

• Amazon Pay business considerations
• Technical considerations
• Funds management
• Account management
• Exception management
• Brands, marks, and marketing
• Other questions

Amazon Pay business considerations

What important dates do I need to know?

• On April 1, 2017, your customers will no longer be able to place orders on your website using Checkout by Amazon (CBA).
• You will have until August 1, 2017 to ship all of your orders that were placed with CBA.
• On December 31, 2017, refunds will no longer function for any CBA merchant.
• On January 1, 2018, we will stop supporting CBA.

The button on my website says “Amazon Pay” but you still say I need to migrate. Why do I need to migrate if I already have an Amazon Pay button?

You may not be able to tell just by looking at the payment button (shown above). To verify whether you are using Amazon Pay, click the button, and then take note of which sign-in screen you see.

Checkout by Amazon sign-in screen:

Amazon Pay sign-in screen:

If clicking the button on your website leads to the Checkout by Amazon sign-in screen, this means that you still need to migrate to the Amazon Pay product. Please follow the migration instructions provided in this FAQ.

Do I need to create a new account?

Yes, you will need to create an Amazon Pay account. You can create a new Amazon Pay account by going to Amazon Pay, and clicking Sign Up. Be sure to use the same email address that you used for your CBA account.

Why do I have to switch? What am I switching to?

To simplify our offerings, we will be discontinuing the Checkout by Amazon service. We are encouraging all Checkout by Amazon merchants to migrate to Amazon Pay and we will support you during the process.

Does this mean Amazon is getting out of Payments?

No. Our Amazon Pay product offers many benefits and we encourage Checkout by Amazon merchants to migrate to Amazon Pay.

What are the Amazon Pay fees?

For details, see Amazon Pay Fees.

If I don't want to switch to Amazon Pay, what happens then?

As communicated in our timeline, we will be terminating Checkout by Amazon on April 1, 2017, and will shut down all accounts at that time. If you have a specific concern, please contact us.

Will Amazon Pay support my migration?

We have dedicated support to assist merchants in migration. Please contact us.

What benefits do I get with Amazon Pay?

Amazon Pay offers the following benefits:

• Inline address and payment widgets that keep the focus on your site
• Personalized customer experience via Login with Amazon
• Automatic payments for recurring payment scenarios
• Optimized for mobile sites
• Support for digital goods
• Delivery over longer time periods and greater flexibility for orders
• Optimized for payment: only the total shopping cart dollar amount is transferred to Amazon, and no order details are required

Will Amazon Pay assist me in calculating sales taxes on my transactions? Can I continue to use the Amazon Payments Manage Taxes feature?

No. This CBA feature is not available in Amazon Pay. You will need to determine whether taxes should be calculated and provided as part of the total order amount that you submit to the Amazon Pay service.

Will I still be able to use Fulfillment by Amazon (FBA) with Amazon Pay?

You can continue to use FBA via existing integration methods. For more information about FBA, see the Fulfillment by Amazon services page.

Will Amazon communicate with my buyers about this change?

At this time, we do not plan to communicate directly with buyers about the change.

Technical considerations

I am on a hosted platform. Does it support Amazon Pay?

See our list of supported ecommerce platforms for Amazon Pay.

What happens if I'm not on a supported Amazon Pay platform?

Use the chart below to help determine which integration path is right for you:

What if I have a direct API integration?

Use one of the following integration guides to set up your API integration:

• Amazon Pay and Login with Amazon integration guide
• Amazon Pay and Login with Amazon recurring payments integration guide

How long will it take to set up the integration?

Every merchant setup is a little different. Merchants with simple payments needs can be up and running in minutes. Merchants with more complex or custom designs will require dedicated programming time and the integration will take longer to complete. We are happy to help you; feel free to contact us for more information.

Funds management

How does this change affect my settlements and disbursements?

After you migrate to Amazon Pay, we will automatically disburse funds to the bank account that you linked to your account in Seller Central. Typically, your first disbursement takes place 14 days after your first order with Amazon Pay. After that, Amazon Pay disburses funds on a daily basis. Please note that Amazon Pay will withhold a minimum balance (called a Reserve) in your account to secure payment obligations that may arise after delivery, such as refunds or A-to-z Guarantee claims.

For more information, review our help topics on Getting Paid and Reserves.

What happens to any reserve or hold that I currently have in my CBA account?

All CBA accounts will remain open for a period of 90 days following the date on which the CBA service is discontinued on your website. Following this 90-day period, your CBA account will be closed, and any remaining balance as of the closing date will be paid out. Your new Amazon Pay account is independent and will not be affected by the closure of your old CBA account.

How do reserves work with Amazon Pay?

See Reserve policy for details on how reserves work with Amazon Pay.

Will I need a different bank account for Amazon Pay?

No, you can set up the same bank account that you used for Checkout by Amazon.

Will there be any change to how my 1099-K form is calculated or issued?

No. Amazon Pay will continue to issue you an IRS form 1099-K as described in the IRS Reporting Regulations on Third-Party Payment Transactions for Seller Account Holders FAQ. If you have agreed to receive your form electronically, you can access your form by signing in to Seller Central, clicking Reports, and then clicking Tax Document Library. Otherwise, the form will be mailed to the address you provided during the tax interview.

Does my current CBA balance carry over to my new Amazon Pay account?

No, your CBA account will be closed out, and any balance will be deposited to the bank account on file.

Account management

How will I access my CBA reports after I migrate to Amazon Pay?

You will continue to have access to your CBA reports on Seller Central as long as the CBA account remains open. Please be sure to download all reports as you finalize your CBA orders. When you have downloaded everything that you need from the account, please contact us to have your CBA account closed.

How will I access my reports in Amazon Pay?

There is a Reports section in Seller Central where you can download reports on a daily basis.

Can I use the same email address?

Yes, you can use the same account information to sign up for Amazon Pay that was used for Checkout by Amazon. You can register quickly for Amazon Pay by going to the Amazon Pay website, and clicking Sign Up.

Where do I access my new Amazon Pay account?

You sign in to your Amazon Pay account on Seller Central.

Will I be assigned a new Merchant ID?

If you use the same registration information for Amazon Pay that you used for Checkout by Amazon, your Merchant ID and keys for authentication will remain the same.

What happens to my CBA account after I register for Amazon Pay?

You can close your CBA account by contacting our support team, or your account will be automatically terminated when the product is shut down.

Can I use my CBA account after my Amazon Pay account is set up?

You can continue to close out your CBA orders, and manage any refunds and claims associated with your CBA account. After you have closed out all CBA transactions, including any refunds or claims, please contact us to close your CBA account.

I registered for CBA, but never launched. What do I do now?

Please register for Amazon Pay, and follow the integration instructions to complete an Amazon Pay implementation rather than continuing with Checkout by Amazon. See the Technical considerations section above for details about the integration process.

Will I be able to manage my orders in Amazon Pay?

Unlike CBA, Amazon Pay is focused on payment processing, not order management. Your interactions as a merchant with Amazon Pay will focus on how much you are charging a customer for an order, and on tracking the status of the payment transaction.

Amazon Pay does not calculate sales tax, it does not show shipping subtotals in the cart, and it does not know how many items are in an order.

So instead of thinking of Amazon Pay as a tool you use to handle the entire order process with your customers, think of it as a tool that handles the process of charging your customers' payment instruments.

Will I be able to manage chargebacks and A-to-z Guarantee claims in Seller Central?

Yes.

Can I access my CBA chargebacks and A-to-z Guarantee claims in my Amazon Pay account?

No. You will need to ensure that you close out all chargebacks and claims in your CBA account before it is closed.

How long will I be able to continue to access my CBA account?

We recommend that as soon as you close out your CBA account information and download your final reports, you contact our support team to close your account.

Exception management

If I have outstanding chargebacks or A-to-z Guarantee claims in CBA, will they be transferred to my Amazon Pay account?

No.

What information do I need to provide to my buyers regarding chargebacks, A-to-z Guarantee claims, and refunds?

You should clearly state your policies on your site, and your buyers should have access to their order and account history on your site.

What is the timeline for Amazon Pay chargebacks, A-to-z Guarantee claims, and refunds?

You have up to 5 days to respond to A-to-z Guarantee claims, and up to 11 days to respond to chargebacks. For details, see Handling customer disputes and the Chargeback FAQ.

Brands, marks, and marketing

What does the Amazon Pay button look like?

You can see all of the button options on the Merchant Tools page.

Can I still use my old Checkout by Amazon button?

No. Please use the Amazon Pay buttons, using the Button guidelines. CBA buttons will cease to function on April 1, 2017.

Are there specific button requirements, for example, regarding color and size?

Yes. Please see the Button guidelines section on the Merchant Tools page.

What are the requirements for button placement and positioning?

Amazon Pay buttons should be used wherever the Checkout by Amazon button currently appears on your site.

Where can I download buttons and marks?

You can download buttons and marks from the Merchant Tools page.

Other questions

What other merchants are using Amazon Pay today?

See our Featured Merchants page.

What if my questions haven't been answered?

Please contact us.