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Introduction to Amazon Pay multi-currency

The Amazon Pay multi-currency feature is designed for international merchants who list prices in more than one currency on their website, and charge their customers the exact amount quoted on the site. When you enable multi-currency, you are not limited by the currency associated with your Amazon Payments Merchant account (the ledger currency in which you receive disbursements from Amazon Payments). The multi-currency feature is offered by Amazon Services Europe SARL.

The benefit to your customers is that they don’t need to worry about currency conversion or rates when shopping with their Amazon account. Any of our global 300MM Amazon buyers can check-out on your website with their existing Amazon account.

How multi-currency works

  1. On your site, you list prices for items in multiple currencies.
  2. Your customers shop on your site, and they check out with their preferred currency.
  3. You pass the currency and the amount to Amazon Pay.
  4. Amazon Payments charges your customer the exact amount in the currency they selected during checkout.
  5. Amazon Payments converts the amount into the currency associated with your account (your ledger currency) before crediting the amount to your account balance.

Customers who use VISA and Mastercard will be able to pay in any of the 12 currencies that merchants choose to enable on their website and that are currently supported by Amazon Pay. Any remaining payment methods in the customer’s wallet will be greyed out.

Frequently asked questions

What currencies can Amazon Pay support with the multi-currency feature?

  • Australian Dollar (AUD)
  • British Pound (GBP)
  • Danish Krone (DKK)
  • Euro (EUR)
  • Hong Kong Dollar (HKD)
  • Japanese Yen (JPY)
  • New Zealand Dollar (NZD)
  • Norwegian Krone (NOK)
  • South African Rand (ZAR)
  • Swedish Krone (SEK)
  • Swiss Franc (CHF)
  • United States Dollar (USD)

Note: Depending on your integration, it is possible that customers in Japan and in Hong Kong may have difficulties making purchases on your site. If you have questions about whether your integration could cause difficulties for customers from Japan or Hong Kong, please contact us.

If you are interested in having Amazon Pay add currencies to the list above, please email amazonpay-beta@amazon.com.

What fees will be charged for using multi-currency?

The multi-currency feature is offered by Amazon Services Europe SARL. For detailed fee information, see Amazon Pay Fees.

What is the benefit to my customers?

When you enable multi-currency on your site, your customers will benefit in the following ways:

  • They are offered a choice of currencies
  • Any currency conversion that occurs (if the customer chooses a currency different from the currency in which you will be paid) is seamless to the customer
  • They may avoid currency conversion charges
  • It is less likely that they discover “hidden” charges (this in turn benefits you as the merchant, because it can decrease the chance that the customer would request a refund or file a chargeback claim)

How do I enable multi-currency?

  • You use a plug-in solution:
    Install one of the plug-ins available at https://pay.amazon.com/uk/integration-options. Currently, Amazon Pay supports the use of plug-ins from Magento 1, Shopware, Oxid, bluCommerce, Gambio, xt:Commerce 3, modified eCommerce and others.
  • You use a self-developed web shop system:
    Follow the instructions in the integration guide.
  • You have already integrated Amazon Pay into a self-developed web shop system:
    Follow the steps under Multi-currency integration to add multi-currency functionality to your existing Amazon Pay integration.

Note that in order for the multi-currency feature to work on your site, you must be able to list prices in multiple currencies, and allow your customers to choose the currency they will use to purchase an item.

Can I enable multi-currency if I’m not using APIs?

Yes. You can enable multi-currency by installing one of the plug-ins available at https://pay.amazon.com/uk/integration-options. Currently, Amazon Pay supports the use of plug-ins from Magento 1, Shopware, Oxid, bluCommerce, Gambio, xt:Commerce 3, modified eCommerce and others. You can contact amazonpay-uk@amazon.com for more information.

Can I be disbursed in the presentment currencies and add multiple bank accounts to my Amazon Payments Merchant account?

No, at the moment we do not support a multi-ledger option. When you enable the multi-currency feature, all disbursements to you will be converted to your base (ledger) currency and disbursed to one bank account.

Which bank account locations do you support?

When you add a bank account to your Amazon Payments Merchant account, you may add any bank account from the SEPA region. See Frequently asked questions for a list of the countries in which your bank account can be located.

Will I need to manage multiple currencies?

No, Amazon Payments will automatically convert the amount per transaction, and will disburse all funds to you in your ledger currency.

Can I have multiple domains for each language and currency?

Yes, as long as all domains are registered under same legal entity with the same beneficial owners associated with the account. Please contact our merchant support team so that we can annotate the additional domains (websites).

How do I reconcile transaction records when I use multiple currencies on my site?

You can find presentment amounts and currency codes for your multi-currency transactions in the transaction reports in Seller Central. To download transaction reports, in Seller Central click the Reports link, and then click Payments Transaction Reports. Any report in this section will show the presentment amount and currency codes.

The multicurrency data you find in the downloaded transaction reports can then be reconciled with the ledger amounts and currency in the settlement reports. To download settlement reports, in Seller Central, click the Reports link, and then click Payments. When the information is ready, you can download the summary reports that you need from the All Statements tab.

To retrieve the applied conversion spread from the data you download, for each multi-currency transaction, find the presentment (foreign) amount in the Transaction Report and divide it by the ledger amount in the Settlement Report.

Alternatively, you can use the Amazon Pay APIs. In the GetCaptureDetails and GetRefundDetails API responses, you can find the ConvertedAmount and ConversionRate. For detailed information on using APIs, see the Amazon Pay API reference guide. Note that the ConvertedAmount and ConversionRate will not show up in the original Capture or Refund API response. You can listen to IPN notifications (CaptureNotification or RefundNotification) instead, or poll the GetCaptureDetails or GetRefundDetails APIs for ConvertedAmount and ConversionRate (note that it may take some time before the information is available).