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Contact us - shoppers

Contact an Amazon Pay merchant

If you have issues with an Amazon Pay order, contact the merchant first. If you want to cancel an order or request returns or refunds, see Cancel an Amazon Pay order or Return an Amazon Pay order or get a refund.

Contact us via phone

If you have questions about an order you made with Amazon Pay, have us call you back. You should receive a call within 30 seconds.

Other ways to contact us

Ask the Amazon Pay chatbot 

Contact Amazon Pay buyer support by email

Contact merchant support about your Amazon Payments merchant account

Have a different issue?

Sign in and ask

Note: If you have questions about an order you made on Amazon.co.uk, contact Amazon customer service. The Amazon Pay customer service on this page exclusively handles questions regarding your Amazon Pay orders.