Merchant help > Creating and managing your account

Amazon Pay Fees

The Fee Schedule for Amazon Payments Accounts appears below. We have changed the way we charge merchants in accordance with the new European Interchange Fee Regulation. The Processing Fee will now be separated into an Interchange Fee and a Merchant Service Charge, although note that the overall cost to merchants will stay the same. The Interchange Fee and the Merchant Service Charge are based on a percentage of the transaction amount and are each calculated on a per-capture basis. The transaction amount is the total cost for the items including VAT, plus shipping, and minus any promotional discounts. In addition to the Processing Fee, a non-refundable Authorisation Fee is charged on a per-authorisation basis.

Monthly Payment Volume (GBP)*

Processing Fee**

Authorisation Fee (GBP)

Less than 1,500












Above 55,000



To apply for the payment volume discount, please contact us.

* Monthly Payment Volume is based on the total average transaction payment volume processed by Amazon Payments for the three months preceding the application date. Other conditions may apply.

** Composed of merchant service fee and interchange fee.

Cross Border Fee

If you receive a payment from a payment method issued outside of the UK, you will pay a Cross Border Fee at the rate set out in the table below in addition to the Processing Fee and the Authorisation Fee. The Cross Border Fee is charged on a per-capture basis.


Cross Border Fee


Aland Islands, Denmark, Finland, Iceland, Norway, Sweden


Austria, Belgium, Canada, Channel Islands, Cyprus, Estonia, France (including French Guiana, Guadeloupe, Martinique, Reunion and Mayotte) , Germany , Gibraltar, Greece, Ireland, Isle of Man, Italy, Luxembourg, Malta, Monaco, Netherlands, Portugal, Montenegro, San Marino, Slovakia, Slovenia, Spain, United States, Vatican City State


Andorra, Albania, Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Hungary, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova, Poland, Romania, Russian Federation, Serbia, Switzerland, Turkey, Ukraine


Rest of the world




Chargeback Dispute Fee

If you request to dispute a chargeback claim that is not covered under our Payment Protection Policy (see section 3.1 of the Amazon Payments Europe User Agreement - Seller Accounts), we will charge a fixed fee of £14 (excluding VAT) to your Amazon Payments Merchant Account. Any non-VAT registered seller in the EU will receive an additional VAT charge on the Chargeback Dispute Fee for each chargeback dispute. For more information on chargebacks, see the Chargeback FAQ.

Fee Refund

If a transaction refund takes place, you will also be refunded the following fees, as applicable:

  • The Processing Fee you paid for this transaction
  • The Cross Border Fee, if applied to the respective transaction.

Please note that the Authorisation Fee and Chargeback Dispute Fee are non-refundable.