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Merchant help > Older Product - Checkout by Amazon

Checkout by Amazon is now discontinued

Important message: Checkout by Amazon is now discontinued, as of August 16, 2016. To continue using Amazon Payments, you will need to switch to Amazon Pay. You can register for Amazon Pay using a new email address here.

If you have further questions, please see the FAQ below.

FAQ – Checkout by Amazon Discontinuation

Thank you for your interest in Amazon Payments. We are no longer accepting new Checkout by Amazon registrations and have stopped supporting Checkout by Amazon (CBA) as of the 16th of August 2016. As of the 16th of August 2016, your customers will not be able to place orders on your website using Checkout by Amazon. You will have until the 31st of August to ship all your orders placed with Checkout by Amazon.

Please switch to Amazon Pay. This product offers the following benefits:

  • Personalized customers experience via Login with Amazon
  • Optimized for mobile sites
  • Support for digital goods
  • Fraud prevention check in just a few seconds
  • Delivery over longer time periods and greater flexibility for orders
  • Only the total shopping basket value is transferred — no order details are included
  • Supports five languages: English, German, French, Italian and Spanish

 

What are the important dates?

  • On the 16th of August 2016 your customers will not be able to place orders on your website using Checkout by Amazon (CBA), meaning the button won’t be visible anymore.
  • You will have until the 31st of August to ship all your orders placed with Checkout by Amazon.
  • From 16th August 2016, all Checkout by Amazon reports will be available to download for at least the next three months, and at the latest until 31st of May 2017. We do, however, strongly recommend that you download all relevant settlement reports within the next three months.

How do I know which product I am using?

If you are not sure whether you are using Checkout by Amazon, you can find this information in your Seller Central Account in the tab on the top right next to the box "Search" box:


What do I have to do if I want to set up Amazon Pay?

To benefit from Amazon Pay, you will need a new Amazon Payments Seller Account. You will have to go through registration, validation and shop configuration again if you want to install this new product on your website.  Start by creating a new Amazon Payments merchant account with a new email address. Follow this link to start the registration.

Once you have completed this step, you will be able to access Seller Central, where you may need to upload a number of documents to start the verification process. We will take into account documents from your CBA account that may still be valid, so there may be certain documents you do not have to provide again.

The next step is to configure the Amazon Pay plug-in with the keys of your new Amazon Payments merchant account. To generate the keys, please follow this link.

To help you configure the new plug-in, integration guides are also available on this page. Select your ecommerce provider and scroll to the bottom right of the page for the applicable integration guide for your store. 


I was eligible for a discount on my CBA fees. When I create my new Seller account, will I continue to benefit from that discount?

If you contact Amazon, we may be able to transfer any discounted processing and authorization fees applicable to your CBA account to your new Seller account.


Do I need a new e-mail address, or can I use the address I used for my CBA Account?

When you register for Amazon Pay, you will need to register with a new e-mail address, as you are opening a new account.


Can I use my old CBA account until the new one is opened? What happens with my current account after the new Seller account has passed the verification process, is configured and has been set live on my website?

Once registered, your CBA account will remain active for a maximum period of 90 days, or until the 16th of August 2016. Following this 90 day period, your CBA account will be deactivated and the remaining balance will be paid out. Your new Seller account is completely independent and will remain active.


Is there already a plug-in for my shop system for Amazon Pay?

This page contains all available plug-ins for Amazon Pay.

If your shop system is not listed on the page and you wish to develop a plug-in for your own use, please check our documentation page.


Why do I have to switch? What am I switching to?

To simplify our services, we will be discontinuing the Checkout by Amazon service. We are encouraging all Checkout by Amazon merchants to migrate to Amazon Pay, which offers you optimization for mobile sites, support for digital goods, and fraud prevention checks in just a few seconds, among many other benefits. Due to technical reasons, we cannot convert the Seller account you are currently using for Checkout by Amazon so that you can use Amazon Pay with the same account. You will have to open a new Seller account.


Will I still be able to use my Selling on Amazon (SOA) or Fulfillment by Amazon (FBA) account if I use Amazon Pay?

Only your seller account for your use of CBA will be closed, your account(s) to use SOA and FBA won’t be impacted, even if they share the same Seller Central login with your CBA account.


Can I access my CBA chargebacks and A-to-Z Guarantee claims in my new account?

No. The Checkout by Amazon accounts will be closed by the 31st of May, 2017 at the latest. The CBA chargebacks and A-to-Z Guarantee claims cannot be transferred to your new account and you must save any information you may need before the date your account is closed.


Will I be able to manage my orders in my new Seller Central account?

Unlike CBA, Amazon Pay does not include an order management functionality, however you may charge the orders from Seller Central.

Amazon Pay does not show shipping subtotals in the cart, and it does not know how many items are in an order. Only the total value of the order is visible — no order details are included.


How will I access my CBA reports after I migrate? How will I access my new reports?

You will continue to have access to your Checkout by Amazon reports in Seller Central until the 31st of May 2017 (at the latest).

In your new Seller Central account, there is a Reports section where you can download your new reports on a daily basis.


Where can I find the marketing materials for Amazon Pay?

We recommend you review our online marketing guide for optimized graphics and latest text snippets to announce to your customers via Social Media or your newsletter that you accept Amazon Pay. Additionally, our marketing guide will assist you with recommended marketing programs and ready to use content. CBA buttons will cease to function from the 16th of August 2016.


Any other questions?

Contact us! If you did not find the answer to your question here, please contact our Seller Support team.