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Frequently Asked Questions
What is Amazon Pay?
Amazon Pay is a service that lets you use the payment methods already associated with your Amazon account to make payments for goods or services on third-party websites. To make a payment, you can use any of the payment methods on file in your Amazon account.
How do I open an account?
If you already have an account with Amazon, you only have to accept our Customer Agreement when making a purchase on a non-Amazon site that accepts Amazon Pay. There is no separate registration process.
How do I find my Amazon Pay transactions?
Go to pay.amazon.com and log in as a “Shopper” using your Amazon user name and password. One-time purchases are shown on the “Orders” tab and subscription agreements are on the “Merchant Agreement” tab.
Is my payment information shared with anyone?
We do not share your payment method information with merchants who accept Amazon Pay on their websites. You do not need to disclose your payment information to others when you use Amazon Pay. Because your Amazon Pay transactions are linked to your Amazon account, any changes you make to payment methods on the Amazon Pay website will appear in your Amazon account (and vice versa).
What does it cost me to use Amazon Pay?
It costs you nothing. Using Amazon pay adds no fees to your transaction with the merchant. Your purchase incurs no transaction fee, no membership fee, no currency conversion fee, no foreign transaction fee, and no other fees. Your card issuer, however, may add a foreign transaction fee if your card was issued in a country different from the merchant’s, as well as any other fees described in the terms and conditions for your card.
Where’s my order?
Merchants offering Amazon Pay ship their own orders. If you think there may be a problem with delivering your order, contact the merchant, they should be able to address the problem. When you use Amazon Pay, you are covered by the A-to-z guarantee. If there is an issue with your purchase and you’d like us to work with the merchant to resolve your issue, When you use Amazon Pay to check out, your purchases are covered by Amazon’s A-to-z guarantee.
What merchants accept Amazon Pay?
For a partial list of merchants that accept Amazon Pay, visit our Featured Merchants page. If there is a merchant you frequently purchase with and would like them to add Amazon Pay to their site, you can send them an email or call them with your suggestion.
Can I use Amazon.com Gift Cards with Amazon Pay?
Amazon.com Gift Cards cannot be used as a payment method to place an order using Amazon Pay. Amazon.com Gift Cards can only be used to purchase eligible goods and services on Amazon.com and certain related sites as provided in the Amazon.com Gift Card Terms and Conditions