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Safety and security are at the heart of Amazon Pay

Pay with confidence online knowing your personal information is protected.

Originally posted 12/9/21

Using Amazon Pay to make purchases online isn’t just fast and convenient, it’s also secure. You can check out with confidence anywhere that accepts Amazon Pay knowing your transaction is protected by state-of-the-art encryption — and your data is safe.

Amazon doesn’t share your full credit card, debit card, or bank account number with sites or charitable organizations that accept Amazon Pay. And merchants only receive information that’s required to complete and support your transaction, which may include your name, email address, and shipping address.

Amazon Pay uses the payment information that’s already safely stored in your existing Amazon.com account to enable you to make purchases on tens of thousands of websites, without having to create new accounts with your billing information, or fill out forms. And all of your transactions can be easily tracked in your Amazon account.

Amazon’s A-to-z Guarantee lets you buy with confidence and peace of mind. We guarantee the condition and timely delivery of qualified purchases from third-party merchants when you checkout using Amazon Pay.

For everything from major life purchases to everyday necessities, Amazon Pay is a highly trusted digital payment option.

You’re protected from fraud

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Amazon Pay stands out because it’s an easy and familiar way to checkout that protects you from fraud and alerts you if there’s a security issue. It’s backed by the same trusted fraud protection technology used on Amazon.com. We use machine learning to identify risky attempters and use CVV, one-time passcode or biometric for verification.

Your data is safe with us

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When you use Amazon Pay, you get peace of mind. That’s because we protect the security of your personal information during transmission by using encryption protocols and software. We also follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data. Amazon Pay maintains physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information.

In the same way Amazon Prime is trusted around the world to deliver fast, free, and convenient shipping on millions of items, we apply the very highest standards when it comes to the secure handling of your data.

Support is just a phone call away. Any time. Day or night.

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Have a question or concern? Making purchases with Amazon Pay is a worry-free experience. Our support team is here for you 24 hours a day, seven days a week. All you have to do is pick up the phone (or have Alexa dial us).

At Amazon Pay, we’ve got you covered at all times, from every angle, with one secure account. That’s 24/7 customer support, 24/7 data security, and 24/7 fraud protection — so you can shop with confidence 24/7, too.

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