42% of global consumers are likely to switch channels within a shopping journey in the next three years. And 44% of consumers are likely to use voice in their shopping journey, a tectonic shift in consumer behavior for which far too few businesses are prepared.

Research conducted by Amazon Pay[1] offers insight into best practices when it comes to managing your business in the world of voice and connected commerce.

This infographic will help you prepare for the future of cross-channel shopping, as well as ways you can be ready for the connected consumer.

 

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[1] Amazon Pay conducted a 25-minutes double blind online survey in April 2019 among 10,297 consumers in the United States, United Kingdom, Germany, France, Italy, Spain, Japan, and India. All respondents were third-party panelists (not limited to Amazon customers).

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