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Customer Agreement and Policies

Recurring payments FAQ

Amazon Pay makes it possible for a merchant to automatically charge a payment method that is stored in a buyer's Amazon.com account for future purchases and payments. Some examples include:

  • A recurring payment for a subscription
  • A recurring payment of a usage based bill (for example, a mobile phone bill)
  • Payments for purchases the buyer may make in the future (for example, purchases of mp3 songs or games)

When a buyer has authorized a merchant to automatically charge them and has selected a payment method, Amazon Pay will send the buyer an email confirmation. The buyer can modify or cancel this authorization by signing in to the “Your Account” portion of the Amazon Pay site (https://pay.amazon.com/us) and canceling or modifying the payment authorization listed in the “Merchant Settings” section.

What is a recurring payment?

A recurring payment is a payment that occurs at regular or predetermined intervals over a specified time period.

What should a merchant tell buyers before they agree to a recurring payment?

When a buyer agrees to a recurring payment, the merchant must inform them of the amount of each recurring transaction, the frequency of the charge, and the duration of the arrangement.

If the payment the buyer preauthorizes will vary in amount, the merchant must provide the buyer with an option to receive notice of the amount and the date of the charge at least 10 days in advance of the charge. If the merchant provides the option, the buyer may choose to receive notice only if the amount of the recurring payment falls outside of a range to which the buyer has agreed.

If the merchant does not comply with the above policy, the buyer can report them to amazon-payments-seller-performance@amazon.com.

Will the buyer receive notice when their selected payment method is charged?

The buyer will receive an email confirmation from Amazon Pay when they are charged. If the buyer does not believe they authorized a charge, they can contact Amazon Pay Customer Support.

Can a buyer use a debit card for a recurring payment?

Only credit cards can be used for a recurring payment. Buyers should not select a debit card when agreeing to a recurring payment.

How does a buyer cancel an authorization that has been granted to a merchant?

A buyer can cancel an authorization (including a recurring payment authorization) by signing in to the “Your Account” portion of the Amazon Pay site (https://pay.amazon.com/us) and canceling the payment authorization that is listed in the “Merchant Settings” section. To avoid unwanted charges for a recurring payment, the buyer must cancel at least five days prior to the next scheduled payment.

Does canceling the authorization automatically terminate the buyer's service or purchase agreement with the merchant?

No. Canceling a standing authorization through Amazon Pay only prevents the merchant from charging the buyer, and the buyer may still be responsible for payment or other penalties under the terms of the agreement with the merchant. If a buyer wants to cancel an agreement with the merchant, they need to contact the merchant directly.

How does the buyer update the payment method that the merchant has been authorized to use?

The buyer can update or change the payment method that the merchant has been authorized to use by signing in to the “Your Account” portion of the Amazon Pay site (https://pay.amazon.com/us) and selecting a different payment method from the “Merchant Settings” section. To ensure that the updated payment method is used for a recurring payment, the buyer must take this action at least five days prior to the next scheduled payment.

Where can the buyer find more information?

By reviewing the terms of the Amazon Payments, Inc. Customer Agreement. The buyer can also contact us for any additional questions.