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Shopper help > Managing your orders and transactions

Viewing orders and transactions

Amazon Pay provides a single view of your orders and transactions. You can review all transactions made after August 2016 (although some earlier transactions might also appear), or you can filter them by activity type (means of payment), by sent or received date, or by credit and debit events.

Review your orders made with Amazon Pay

  1. Go to Amazon Pay, click Shoppers, and then sign in.
    Tip  If you don't see your transaction, try clicking Review more Amazon Pay orders under Can't find an order?, or check your orders in your Amazon.com account by clicking See your Amazon.com orders.
  2. To see more details of a specific order, including merchant contact information, click Details.

What's the status?

Account Activity
page status

Order Details
page status


What it means

Open

Charge Pending

The order is open because payment is pending

Open

Completed

Payment is completed, but the order remains open until no more charges are possible.

Closed

Charge Pending

The order is closed but additional charges are possible (for example, for multi-item orders and additional shipping charges).

Closed

Completed

The order is closed and payments are complete.

Closed

Not Charged

The order is closed with no payment made.

Cancelled

Cancelled

The order and payment were cancelled.

Suspended

Suspended

The order and payment were suspended because of problems with the payment method, but providing another payment method can reopen the order.

See also