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Merchant help > Creating and managing your account

Managing passwords and using two-step verification

Your Amazon Pay account contains information about your identity and your business. Your credentials, which give you access to your account, are your email address and password. Because your email address may be publicly known, using a strong password helps protect your account from unauthorized use. Make sure your password remains confidential at all times.

Here are some guidelines that we recommend you follow when you select a password:

  1. Use a password that's at least 8 characters long.
  2. Use a combination of letters (both upper-case and lower-case) and numbers.
  3. Don't use a word that's in a dictionary.
  4. Don't use information, such as a birthday or pet's name, that can be tied to you.
  5. Don't use a password that you're already using on another account.

Instructions for setting up two-step verification:

You can find an Amazon Pay video showing you how to set up two-step verification on YouTube.

  1. Sign in to Seller Central.
  2. Click the Settings link, and then click Login Settings.
  3. Under Advanced Security Settings, click Edit, and then click the yellow Get Started button.
  4. Choose your preferred method for obtaining a verification code:
    • Via Text message (SMS) — Enter your full mobile phone number, and then click Send code.
    • Via the Authentication App — Download it in the App Store and create the code by scanning the QR code.
    A test code will be generated and sent to your smartphone or app.
  5. Get the code from your smartphone or app that was generated in Step 4. Enter the code, and then click Verify code and continue.
  6. Select a backup method for obtaining a code, in case you don't have access to your smartphone or app (for example, if your phone is lost). Your backup method can be set to receive the code in one of three ways:
    • Via Text message (SMS)
    • Via Voice call
    • Via the Authentication App
    A test code will be generated and sent to your specified backup method or app.
  7. Get the code from your backup method that was generated in Step 6. Enter the code, and then click Verify code and continue.
  8. An Almost done screen opens, with a few last pieces of information. It provides an alternate method for entering your verification code.
    It also provides a Don't require codes on this device check box. If you don't want to enter verification codes on this device, check the check box, and then click the Got it. Turn on Two-Step Verification button.

Change your password

You set your password when you register with Amazon Pay. After you register, you can change your password on the Account Settings page in Seller Central.

  1. Click the Settings link, and then click Login Settings.
  2. In the Password Settings area, click the Change button.
  3. In the Old Password box, enter your current password.
  4. In the New password box, enter your new password.
  5. In the Re-enter password box, enter your new password again.
  6. Click Submit.

Reset your password

If you forget your password, you can reset it on Amazon.co.uk.

  1. Go to https://www.amazon.co.uk/gp/css/account/forgot-password/email.html
  2. Enter the email address associated with your Amazon Pay account.
  3. Follow the steps to reset your password.