AmazonPay FAQ

Operation

  1. Go to Amazon Pay My Page.
  2. The order history so far is displayed in a list as shown below.

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Buyers can see a list of orders and payment method settings in their Amazon Pay page. In addition, the following operations can be performed for each transaction.

What you can do with your 'Activity'

  • If payment processing fails due to a credit card issue, you can reselect your credit card. (After changing the credit card, the merchant will need to re-authorize.)
  • If there is a problem with the transaction itself due to the delivery or goods, you cannot cancel the order by yourself, but you can you can request an A-to-z Guarantee refund.

What you can do with your 'Merchant agreements'

  • You can change the credit card set as the subsequent payment method.
  • You can cancel the payment method setting. (If canceled, the merchant will not be able to charge the purchaser's credit card.)

Reference

Managing your orders and transactions

You can capture within 180 days of the order being generated.When operating in Seller Central, you select the capture and operate it.(Payment has been authorized and captured). When using APIs, you call Create Charge API and Capture Charge API.

Seller Central does not have a function to proceed capture for several orders at once, so please proceed on your EC system side.

Reference

Amazon Pay Corresponding Partner

It may take about 30 minutes to 3 hours to complete the capture process. Until the completion, the state will be displayed as Pending, and the amount of captured will not be reflected at this time. Please wait for a while and confirm the completion.

There are two patterns for proceeding capture on Seller Central. (Both are the same. )

  • Pattern 1: Capture from the top menu "Order"> "Transaction Management" list.
  • Pattern2: Click the individual "Amazon Reference ID" from the top menu "Orders"> "Transaction Management" list to view payment details and capture.

The “Notice of Commencement of Transfer Procedure” will only be sent to the primary email address of your Amazon Pay account. It is not possible to set multiple destinations, such as adding cc. Therefore, in order to change the shipping address, it is necessary to log in with your primary account and change your login email address.

The bank transfer name is “Amazon Ink.” Please note that it is under the same name as Amazon Selling Services.

Sales claims made by businesses are eligible for payment, and deposit (payment) procedures for the remaining amount after deducting Amazon Pay fees are carried out. Bank transfer fees are borne by Amazon. It takes about 2 to 5 business days from the start of the deposit (payment) procedure to the completion of payment to the business account. Deposits are made on a cycle basis, and with Amazon Pay, the first settlement is usually made 16 days after the seller creates a Seller Central account. After the second time, payments will be processed on a 14-day cycle. If you add or change your bank account information, your payments will be suspended for 3 days. If you wish to make changes, please contact Technical Support after registering an account. (If shortened from 14 days, you may be asked to register a credit card for account information.)

Yes, it's possible. There are the following 2 types of emails that begin with On behalf of the buyer.

  1. The buyer says 'Do you have any questions about your order?' on Amazon Pay My Page Message sent from to the seller
  2. When a buyer contacts Amazon Customer Support, customer support sends a message to the seller on behalf of the buyer at the buyer's request

You can change the recipient email address for the above 2 messages on Seller Central, but the changes are different. Please check the 'Where to change the destination email address' in the table below.

PrefaceDestination Email Address Changed LocationSeller Central 'Messages' View ViewContent/Template to be SentSubject
1. Message sent by the buyer to the seller from My Page'Amazon Pay will contact you on behalf of the buyer.'
Since it was sent via Amazon Pay My Page
Seller Profile > 'Customer Service Details' on the Marketplace 'Amazon Pay (Live Environment)'Not possible
  • Delivery status
  • Damaged or defective product arrived
  • Delayed arrival of the ordered product
  • Return/Refund/Cancellation
  • Request/Request for a Receipt
  • Unknown Claim or Order
  • More than the amount has been billed ('other', 'there was a problem with the payment method', 'reports of fraudulent acts or products that violate service usage rules' are sent to AmazonCS)
  • Check delivery status_P01-*-*
  • Product was damaged or defective, or a product different from the item ordered
  • Delayed product arrival_P01-*-*
  • Order Cancellations, Refunds, and Return Requests: P01-*-*
  • Request for a receipt for order P01-*-*
  • P01-*-* You have been charged more than the order amount
2. A message sent from CS to the seller on behalf of the buyer when the buyer contacts AmazonCSOn behalf of the buyer, Amazon Customer Support will inform you about the following Amazon Pay orders.''Notification Settings' > Messaging > All emails registered in 'Buyer Messages'to be done
  • Delivery status
  • Cancellation requests
  • Damaged or defective products arrived
  • Return/refund requests
  • Billed more than the order amount
  • Missing products or parts
  • Wrong products
  • Inquiries about... from an Amazon customer ( Order Reference ID: P01-*-*)
  • The subject line is the same no matter which template you choose

  1. Only 1 item can be registered to this email address.
  2. Multiple recipients can be added to this email address.
  3. You can check this message by selecting 'Messages' in the upper right menu of Seller Central (email mark in the new navigation) > 'All messages' from the pull-down menu. This message via customer support is an important request from the buyer involved in the order, so please check it.

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