AmazonPay FAQ

Buyers

Amazon Pay is a service that allows you to shop on sites other than Amazon using payment information (credit card/debit card/Amazon gift card) and delivery address information linked to the buyer account you usually use for shopping on Amazon. Please check here for details and payment flow.

No, if you have an Amazon.com account, no special registration process is required. If you don't have an Amazon.com account, please register for one from Amazon.com.

If there is an unknown charge from Amazon Pay on the credit card, the buyer can apply for a chargeback to the credit card company. A chargeback is when a payment made by a bank or credit card company is voided when a buyer disputes a charge through their bank or credit card company (without going through Amazon). Chargebacks occur when an item is not delivered to the buyer, or when multiple credit card charges are made for a single purchase. Also, chargebacks may occur when the buyer is not satisfied with the purchased product and the issue cannot be resolved with the seller.

Buyers who can't resolve the issue with the seller often contact their bank or credit card company to request a chargeback. Your bank or credit card company will notify Amazon. For information on handling chargebacks, see here.

Amazon.com does not share credit card information with third parties without your consent. You don't need to disclose your payment information to anyone else to use Amazon Pay. Amazon Pay is associated with your Amazon.com account, and any changes to your Amazon Pay payment method will be reflected in your Amazon.com account (and vice versa)

Amazon Pay allows you to make purchases with a credit card linked to your Amazon account. The actual billing period for that credit card depends on the seller.

If there is no credit card charge even after the product arrives, or if the product does not arrive even though there has been a credit card charge, etc., please contact the seller from Amazon Pay My Page.

Yes, both the “customer payment method” on Amazon.com and Amazon Pay introduced on the seller's own EC site are part of the Amazon Pay service.This change is a change in branding as Amazon Pay, and it is not a change in the essential functions of Amazon Pay's payment service.

Customers with an Amazon account can make payments using payment information registered to their Amazon account when shopping on EC sites other than Amazon.com where Amazon Pay has been introduced. Managing Amazon Pay payment methods (credit cards and Amazon gift cards) with an Amazon account is also part of the Amazon Pay service.

If buyers have questions about this display, please contact Amazon Customer Service.

When shopping with Amazon Pay, the buyer will receive the following email to the login email address for their Amazon account.

Email TypeTiming
[EC site name]: Confirmation of Amazon Pay usageWhen transaction information for an order is confirmed (this is not a notification of billing completion)
[EC site name]: Notice of Amazon Pay billing detailsWhen a charge is made to a credit card or gift card by the EC site
[EC site name]: Amazon Pay Refund Completion NoticeWhen a refund is made by the EC site for an order that has already been billed
[EC site name]: Notice regarding payment method settingsWhen you apply for payment method (regular payment) settings (mostly cases of the first subscription)
[EC site name]: Information on canceling payment method settingsWhen payment method (regular payment) settings are canceled
Payment method settings on [EC site name] have been updated.When payment method (recurring payment) settings (credit card, etc.) are updated

Additionally, for buyers who used Amazon Pay for the first time, the subject line “Thank you for using Amazon Pay for the first time” within 14 days after ordering. There are times when an email called is distributed. This does not indicate “completion of authorization acquisition from credit card company/completion of billing from seller” etc.

Amazon Pay will not send you an email asking you to update your payment method. You can check whether you need to update your registration information from Amazon Pay usage history. Please see here for details. To report phishing emails, please go to here.

Account setting information used with Amazon Pay can be managed on Amazon Pay My Page. To manage payments associated with your account, log in to the Amazon Pay site and click “Edit Account Settings” at the top of the page. Click “Customer Payment Methods” at the destination and update your information.

You can change part of your account information, such as your email address and password, only on Amazon.com. For more information on managing account information, see here.

As shown in the image below, when you select the desired inquiry details in the “Do you have any questions about your order?” column from “Order Details”, a template of the inquiry content corresponding to that will be displayed. The details you can contact the seller using the “Do you have any questions about your order?” column on your Amazon Pay My Page are as follows.

  • Delivery Status
  • Damaged or defective items have arrived
  • Delayed delivery of ordered items
  • Return/Refund/Cancellation Requests
  • I've been billed for more than the order amount

Alternatively, you can send an email yourself to the “Store Customer Support Contact” without following these templates.

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