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Help documentation
Chargeback FAQ
Chargeback FAQ What is a chargeback? A chargeback occurs when your customer contacts their bank or credit card company to dispute the charge for an order that they placed on your website. Chargebacks are also known as "charge disputes" and reversals, and they can be filed for a variety of reasons, including unauthorized use of the credit card....
/help/201749690
Chargeback FAQ What is a chargeback? A chargeback occurs when your customer contacts their bank or credit card company to dispute the charge for an order that they placed on your website. Chargebacks are also known as "charge disputes" and reversals, and they can be filed for a variety of reasons, including unauthorized use of the credit card....
/help/201749690
Help documentation
Managing passwords and using two-step verification
Managing passwords and using two-step verification Your account identity is set by your email address and the password that you use to sign in to your account. Because your email address is publicly known, using a strong password helps protect your account from unauthorized use. Here are some guidelines that can help make your password stronger:...
/help/201212250
Managing passwords and using two-step verification Your account identity is set by your email address and the password that you use to sign in to your account. Because your email address is publicly known, using a strong password helps protect your account from unauthorized use. Here are some guidelines that can help make your password stronger:...
/help/201212250
Help documentation
Amazon Pay reserve policy
Amazon Pay Reserve Policy Note: The following policy applies to merchants using Amazon Pay. For merchants using Selling on Amazon, see Payments FAQ . Amazon Pay may require a reserve to ensure that your merchant account maintains a healthy balance. Reserves are used to manage the financial liability created from transactions from your customers,...
/help/201212300
Amazon Pay Reserve Policy Note: The following policy applies to merchants using Amazon Pay. For merchants using Selling on Amazon, see Payments FAQ . Amazon Pay may require a reserve to ensure that your merchant account maintains a healthy balance. Reserves are used to manage the financial liability created from transactions from your customers,...
/help/201212300
Help documentation
Unauthorized Transactions Policy
Amazon Payments Unauthorized Transaction Policy February 26, 2015 To report suspected fraud or unauthorized access to your account, please contact us toll-free at 866-216-1075. Scope of Policy This policy only applies to unauthorized or erroneous transactions or activities involving your Amazon Payments Account ("Payments Account") and any balances
/help/201212450
Amazon Payments Unauthorized Transaction Policy February 26, 2015 To report suspected fraud or unauthorized access to your account, please contact us toll-free at 866-216-1075. Scope of Policy This policy only applies to unauthorized or erroneous transactions or activities involving your Amazon Payments Account ("Payments Account") and any balances
/help/201212450
Help documentation
Unauthorized charges
Unauthorized charges If you see an Amazon Pay charge on your bank or credit card statement and you’re not sure where the charge came from, review your Amazon Pay orders. Click Sign in on top of the page, and then click Check your Amazon Pay orders . Sign in with your Amazon credentials. On the Activity tab, find the corresponding order or...
/help/202174380
Unauthorized charges If you see an Amazon Pay charge on your bank or credit card statement and you’re not sure where the charge came from, review your Amazon Pay orders. Click Sign in on top of the page, and then click Check your Amazon Pay orders . Sign in with your Amazon credentials. On the Activity tab, find the corresponding order or...
/help/202174380