Merchant help > Getting paid

Amazon Pay reporting term definitions

Transaction View

Transaction types




Payment refunded from merchant to customer because of an Amazon Pay A-to-z Guaranteeclaim, which is tied to either the timeliness of the order, or condition of items.


Payment is requested to be taken from merchant financial institution, and deposited into Amazon account.


Payment returned to customer by issuing bank, after a charge was disputed by customer to issuing bank. Dispute is often due to unauthorized (fraudulent) use.


Payment returned to a customer by the merchant.

Miscellaneous fees

Includes authorization expired (AuthExpired), authorization cancelled (AuthCancelled), and chargeback fees.

Column names




Batch of transactions for a merchant, which have been paid out and may span multiple banking institutions (like credit cards and bank accounts) and dates, and can be traced to order IDs or Transaction IDs. A settlement report lets a merchant trace individual customer transactions to bank deposits.


Monetary fee types for Amazon services include: Dispute, Authorized, Fixed, and Percent.


A transaction is monetary movement from one financial institution to another.


A unique, password-protected, merchant identifier that has the individual, business, financial institution, and other information for a business that sells a product or service.





A credit or a debit — any adjustment toward regular money movement resulting from a specific transaction activity like a debt.


This transaction status means the issuing bank has authorized transaction amount

Authorization fee

Any per-transaction authorization fees which expired or were cancelled


Transaction status when the has been cancelled before money is paid out


Transaction status when the money has been submitted for processing by the issuing bank


A credit or debit, depending on the un-disbursed account balance for a specific settlement period

Chargeback fee

A fixed fee that is charged to the merchant, and given to the solution provider, when the customer disputes the transaction, and Amazon investigates on behalf of the merchant

Closing balance

The amount of money remaining in your Amazon Pay account at the close of a statement period


Money that has not been paid by the merchant to Amazon. Debt can be removed in two ways:

  • Merchants can proactively pay their debt by either updating a credit card (so it can be charged by Amazon) or by using "RePay" in Seller Central.
  • Before funds are disbursed to merchant, Amazon charges the debt from the total amount, excluding any additional reserves.


Fees and fee refunds recorded in Amazon Pay systems which have been settled, and are eligible to be transferred for payout


All sales and chargebacks applied to transactions, refunds, and A-z Guarantee claims recorded in Amazon Pay systems, which have been settled and are eligible to be transferred for payout

Other (shipping & gift wrap credits)

Various miscellaneous credits

Processing fees

The standard processing fee that Amazon charges merchants, depending on merchant’s geographical location and contract

Provider credit

Fees that the solution provider charges for the transactions that they process on behalf of their merchants. Provider credits are transferred from the merchant account to the solution provider account. Partial return of money after the order has been paid out (payout).

Provider credit reversal

Reverses a previously-executed provider credit


Sales withheld, due to Amazon Pay reserve policies

Unavailable balance

Transaction status when the money has been cleared for distribution by the issuing bank


Amount not available for payout, due to reserves, bad debt, or some other reason