Merchant help > Getting paid

Amazon Pay reporting term definitions

Transaction View

Transaction types




Payment refunded from merchant to customer because of an Amazon Pay A-to-z Guarantee claim. Claim may be due to timeliness of the order, condition of items received, receipt of items, and items returned without a refund from the merchant.


Payment is requested to be taken from merchant financial institution, and deposited into Amazon account. Note: Generally, Amazon Pay first settles your account 14 days after the first business days on which the corresponding transaction was captured.


Payment returned to customer by issuing bank, after a charge was disputed by customer to issuing bank. Dispute is often due to unauthorized use.


Payment returned to a customer by the merchant.

Miscellaneous fees

Includes authorization expired (AuthExpired), authorization cancelled (AuthCancelled), and chargeback fees.

Column names




Batch of transactions for a merchant, which have been paid out and may span multiple banking institutions (like credit cards and bank accounts) and dates, and can be traced to order IDs or Transaction IDs. A settlement report lets a merchant trace individual customer transactions to bank deposits.


Monetary fee types for Amazon services include: Dispute, Authorized, Fixed, and Percent, as well as other fees.


A transaction is monetary movement from one financial institution to another.


A unique, password-protected, merchant identifier that has the individual, business, financial institution, and other information for a business that sells a product or service.





A credit or a debit — any adjustment toward regular money movement resulting from a specific transaction activity like a debt.


This transaction status means the issuing bank has authorized transaction amount

Authorization fee

Any per-transaction authorization fees which expired or were cancelled


Transaction status when the order has been cancelled before money is paid out


Transaction status when the money has been submitted for processing by the issuing bank


A credit or debit, depending on the un-disbursed account balance for a specific settlement period

Chargeback fee

A fixed fee that is charged to the merchant, when the customer disputes the transaction, and Amazon investigates on behalf of the merchant

Closing balance

The amount of money remaining in your Amazon Pay account at the close of a statement period


Money that is owed to Amazon, and has not been paid by the merchant.

Before funds are disbursed, Amazon charges the debt from the total amount, excluding any additional reserves.

If a current payment instrument (such as a credit or debit card) is in Seller Central, your debt will be automatically charged.

To remove debt, log into Seller Central, and either:

  • update your payment instrument


  • click Repay balance from the statement view tab

When a debt has been paid, it shows in a transaction view, or in a date range report. Look in the transaction type column, and in the debt row. It will show up as a positive credit to your account.


Fees and fee refunds recorded in Amazon Pay systems which have been settled, and are eligible to be transferred for payout


All sales and chargebacks applied to transactions, refunds, and A-z Guarantee claims recorded in Amazon Pay systems, which have been settled and are eligible to be transferred for payout

Other (shipping & gift wrap credits)

Various miscellaneous credits

Processing fees

The standard processing fee that Amazon charges merchants, depending on merchant’s geographical location and contract

Provider credit

Fees that the solution provider charges for the transactions that they process on behalf of their merchants. Provider credits are transferred from the merchant account to the solution provider account. Partial return of money after the order has been paid out (payout).

Provider credit reversal

Reverses a previously-executed provider credit


Sales withheld, due to Amazon Pay reserve policies

Unavailable balance

Amount not available for payout, due to reserves, bad debt, or some other reason


Transaction status when the money has been cleared for distribution by the issuing bank