Voice is already becoming a part of a consumer’s everyday life with people using Alexa in the home, in their car and while they are walking around. At Amazon Pay, we believe this powerful medium will transform our day-to-day lives, and how we purchase. Businesses have already seized the opportunity to extend their customer’s shopping experience to voice with substantive results.
While voice commerce is still in its relative infancy, the barrier to entry is not nearly so high as you might think. In fact, it can be surprisingly easy to add voice commerce to your offering through Alexa skills using in-skill purchasing (ISP) or Amazon Pay for Alexa Skills.
We recently published a 13-page eBook to help businesses expand their offering to voice. In the eBook we provide foundational tips to help frame voice commerce, because voice is different from web and mobile. Businesses often ask for scenarios or already developed skills they can use as a way of becoming an early adopter of voice commerce. Some of our early guidance centers around focusing on habitual purchases, enabling a seamless purchase experience, and learning how to strategize your first voice experiences as a value add instead of separate experience.
An easy way to get started now is Alexa Delivery Notifications. This feature lets you provide shipment tracking information to Amazon Pay so that Amazon Pay can notify buyers on Alexa when shipments are delivered. Magento merchants can already configure Alexa Delivery Notifications as part of their shopping cart solution, minimizing the work to extend your shoppers experience to his new channel.
As you embark on the path towards enabling voice, we have compiled some tips to guide your creation of a commerce based Alexa skills.
Download our 13 page e-book for 10 best practices to help you build your Alexa skill and extend your offering to voice commerce.