According to PYMNTS’ 2020 ecommerce research, 48% of U.S. consumers have shifted from retail shopping in stores to shopping online since the beginning of the pandemic. But while consumers are adapting to digital commerce in unprecedented numbers, there’s still a lot of uncertainty and stress for both for consumers, who are now shopping with brands and businesses that might be unknown to them, and for businesses, which have to create effective and trusted experiences in order to reach these digital shifters.
This month’s Paytalks webinar will walk you through 10 ways your business can use consistent digital experiences to establish trust with both new customers and loyal shoppers. And we’ll share them all in just 20 minutes. In this webinar, you’ll find tips on:
- Reducing your customers’ cognitive friction to boost conversions through optimised checkout and transparent return policies
- Engaging new customers to drive stronger connections with your brand
- Building trust by better understanding your customers’ needs and expectations
Head over to the Paytalks site to register for the live webinar right now.
 PYMNTS.com, The Digital Shift: Consumer Trust Playbook, 2020.
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